What annoys you most about the shopping experience?
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The employee who is lazy and doesn't care a wit about the customer.
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I intend to live forever. So far, so good.
My pet peeves:
1) 2-3 cashes open during lunch hour, which is one of the busiest times of the day.
2) No price tags on items so you have to go find a saleperson or a price scanner. If there are price scanners in the store, there's no signs telling you where they're located.
3) No salespeople around when you need them
4) Products that are advertised in the flyer but they're not available in the store.
5) I'm 5'0 and sometimes it's a challenge for me to reach for items at the top of a shelf. I wish stores would have step ladders or high reaching clothing hooks readily available for short people.
6) Some stores have a policy where the cashier has to call a manager to process returns and exchanges, which holds up the line. I wish they would stop this practice because it's time consuming and inconvenient.
1) 2-3 cashes open during lunch hour, which is one of the busiest times of the day.
2) No price tags on items so you have to go find a saleperson or a price scanner. If there are price scanners in the store, there's no signs telling you where they're located.
3) No salespeople around when you need them
4) Products that are advertised in the flyer but they're not available in the store.
5) I'm 5'0 and sometimes it's a challenge for me to reach for items at the top of a shelf. I wish stores would have step ladders or high reaching clothing hooks readily available for short people.
6) Some stores have a policy where the cashier has to call a manager to process returns and exchanges, which holds up the line. I wish they would stop this practice because it's time consuming and inconvenient.
1. Feces splattered on the wall and base of toilet, so you later "lose" your lunch...
2. No paper towels in the restroom and you need to wash your hands after touching "things"..like the door handle, sink knobs, and knowing what you just viewed in that dirty restroom...
3. Schedulers who wait "3 days" to tell you that you "got" the shop (grrrr .)
4. Faint receipts nobody can read.
5. Time Register receipts off from two minutes to two hours, causing you to have to explain...
6. Incorrect address making you have to contact scheduler.
7. Incorrect phone number, disconnected phone number, phone number that is FAX only and you are required to call.....
8. Schedulers who write "one word responses" like "Okay." to your detailed email. (I know they are busy but...sometimes...lol)
2. No paper towels in the restroom and you need to wash your hands after touching "things"..like the door handle, sink knobs, and knowing what you just viewed in that dirty restroom...
3. Schedulers who wait "3 days" to tell you that you "got" the shop (grrrr .)
4. Faint receipts nobody can read.
5. Time Register receipts off from two minutes to two hours, causing you to have to explain...
6. Incorrect address making you have to contact scheduler.
7. Incorrect phone number, disconnected phone number, phone number that is FAX only and you are required to call.....
8. Schedulers who write "one word responses" like "Okay." to your detailed email. (I know they are busy but...sometimes...lol)
1. employees who dive and hide the minute they think a customer is approaching with a question
2. when you know the employee saw you and is pointedly continuing with a private conversation with another employee while you stand there watching them.
3. schedulers who give you the assignment when you're already more than half way through the day it's due
2. when you know the employee saw you and is pointedly continuing with a private conversation with another employee while you stand there watching them.
3. schedulers who give you the assignment when you're already more than half way through the day it's due
Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain
Sales associates who never greet/assist you. I actually enjoy walking around the department for 20 minutes with handful of clothes for the fun of it.... oh yeah. And ask me if I'm interested in your store credit card?????
The most annoying thing to me is the pricing structure at some grocery stores or the mix and match ads. Don't tell me they are 4 for $5.00. Just tell me they are $1.25 EACH. The mix and match? Don't make me have to buy that 9th and 10th items to get the sale price. Just tell me how much they are.
When merger mania hit the food companies they put all their products into the mix. If I want peanut butter at good price don't tell me I need to purchase items A, B or C for the deal.
Bottom line. Just tell me the price of each item. Who the heck needs ten of something anyway , unless you have big family?
When merger mania hit the food companies they put all their products into the mix. If I want peanut butter at good price don't tell me I need to purchase items A, B or C for the deal.
Bottom line. Just tell me the price of each item. Who the heck needs ten of something anyway , unless you have big family?
I took your post to mean the fashion industry. Forgive me if I misinterpreted. I hate:
+ overinflated pricing on trendy items
+ junky looking sales racks (my local goodwill store looks better than all of the major department stores here).
+ severely wrinkles items
+ displays so high on the wall that it requires assistance to get one item down.
+ dressing rooms that and unmonitored and are full of clothes
+ grouping clothing by size only instead of style or color
+ store designs that require too much interaction with sales people, but there are not enough of them.
+ unreliable fit and sizing. in women's clothing so that one really has to try things on.
+ inability to easily find the size I am looking for even if it is a medium.
+ too many size groups for children Infants, toddlers, small children, older children, boys, girls - each with their own version
of small , medium, and large.
I would like to see staple items that do not change prices much from year to year. No one needs to redesign a standard man's shirt or a simple tee. Only the colors and patterns change.
And of course all of the things mentioned abouve about customer service. People are the key to a good shopping experience.
+ overinflated pricing on trendy items
+ junky looking sales racks (my local goodwill store looks better than all of the major department stores here).
+ severely wrinkles items
+ displays so high on the wall that it requires assistance to get one item down.
+ dressing rooms that and unmonitored and are full of clothes
+ grouping clothing by size only instead of style or color
+ store designs that require too much interaction with sales people, but there are not enough of them.
+ unreliable fit and sizing. in women's clothing so that one really has to try things on.
+ inability to easily find the size I am looking for even if it is a medium.
+ too many size groups for children Infants, toddlers, small children, older children, boys, girls - each with their own version
of small , medium, and large.
I would like to see staple items that do not change prices much from year to year. No one needs to redesign a standard man's shirt or a simple tee. Only the colors and patterns change.
And of course all of the things mentioned abouve about customer service. People are the key to a good shopping experience.
Nice to meet you, too.................but what do you have to contribute to our forum?
What annoys me most is when someone asks us for a "free" critique of anything From the question it appears the OP caught the "shopping" part of the forum name and nothing else.
From the question it appears the OP caught the "shopping" part of the forum name and nothing else.Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Cat, I think your project sounds very interesting, and I hope you come up with something to enhance the shopping experience! Since most members here have LOTS of experience shopping in all sorts of stores, I hope the feedback you're getting here will be helpful (at least, most of the feedback). I'm not sure why some people seem to resent your being here; perhaps because you're not technically a mystery shopper? Maybe you should register with a few companies and do some shops as well as getting input from others--it would give you a really good idea of what many of us are commentng on! And, if somebody can devise a product or service that improves the shopping experience--for "real" shoppers and mystery shoppers--I'm all for it!
My pet peeves:
1. Stores that do not hire enough salespeople and/or do not have all the registers manned during peak times, and that don't train their salespeople better before throwing them out onto the floor.
2. Employees who carry on private conversations on their cell phones or between one another while there are customers waiting in line or needing a question answered.
3. Like another poster, I'm short and get frustrated by not being able to reach something (handbag, piece of clothing, or grocery item) on a tall shelf.
4. Racks or shelves of clothing not clearly labeled as to what size range is included, or mislabeled. (I've been looking for men's size "small" clothing for my son, and product signage will say "Men's S to XL," but the sizes start at "medium.")
5. Confusing or illogical sales floor layouts, along with lack of overhead store signage directing customers to the appropriate department.
4. Items without prices.
Edited 1 time(s). Last edit at 10/14/2013 02:09PM by BirdyC.
My pet peeves:
1. Stores that do not hire enough salespeople and/or do not have all the registers manned during peak times, and that don't train their salespeople better before throwing them out onto the floor.
2. Employees who carry on private conversations on their cell phones or between one another while there are customers waiting in line or needing a question answered.
3. Like another poster, I'm short and get frustrated by not being able to reach something (handbag, piece of clothing, or grocery item) on a tall shelf.
4. Racks or shelves of clothing not clearly labeled as to what size range is included, or mislabeled. (I've been looking for men's size "small" clothing for my son, and product signage will say "Men's S to XL," but the sizes start at "medium.")
5. Confusing or illogical sales floor layouts, along with lack of overhead store signage directing customers to the appropriate department.
4. Items without prices.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 1 time(s). Last edit at 10/14/2013 02:09PM by BirdyC.
Thank you so much to everyone for your feedback - Has been extremely helpful and I will be sure to consider some of these when designing my final product. With doing research on my own there's a lot of things that I miss, so listening to others experiences gives me great inspiration so thank you for taking the time out, much appreciated!
For those who I seem to have offended by being here, I apologise for stepping onto territory where I am not welcome, but from what I can see anyone can sign up to this forum and all I am doing is asking for some inspiration for a project from what seems like the perfect group of people to ask... I thought it would be a compliment! But maybe next time if you have nothing nice to say then don't say anything at all; I am out to improve the retail experience for everyone, not just myself.
For those who I seem to have offended by being here, I apologise for stepping onto territory where I am not welcome, but from what I can see anyone can sign up to this forum and all I am doing is asking for some inspiration for a project from what seems like the perfect group of people to ask... I thought it would be a compliment! But maybe next time if you have nothing nice to say then don't say anything at all; I am out to improve the retail experience for everyone, not just myself.
Hi, Cat, as far as I am concerned you are welcome and your post was a change from the usual, which made it interesting. And, you are correct: as an open internet forum, anyone can register and post. However, by that same token, anyone who registers and posts has a right to express an opinion. When you start a thread on an open internet forum, you cannot limit the responses. You will get some posts that disapprove or disagree along with the information you request. And those who expressed that your post was irritating to them have a right to express that opinion. It might be a bit more gracious to thank those who gave you free opinions and information to use in your school project and say nothing to those who did not respond as you wished. It goes along the same lines as saying nothing if you have nothing good to say.
Please, please, please, put on your name tags.
Cashiers going speechless and not telling me the total amount due...
Lazy customer service reps who tell you to go to their website for assistance !!!
Lazy customer service reps who tell you to go to their website for assistance !!!
The thing I hate most about the fashion industry is that they assume that everyone is shaped exactly the same! They think if you are tall, then you must be big as well so they make the hips, thighs and back huge!
Also, they have been making the shirts lately super short. I understand that the shirts are to be untucked which I do and I think looks much better. But unless I get the shirt too big in the shoulders, the shirt ends up being too short. I really don't want my stomach showing as I am not 15 anymore!
Also, they have been making the shirts lately super short. I understand that the shirts are to be untucked which I do and I think looks much better. But unless I get the shirt too big in the shoulders, the shirt ends up being too short. I really don't want my stomach showing as I am not 15 anymore!
Shopping across Indiana but mostly around Indianapolis.
AustinMom Wrote:
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> Hi, Cat, as far as I am concerned you are welcome
> and your post was a change from the usual, which
> made it interesting. And, you are correct: as an
> open internet forum, anyone can register and post.
> However, by that same token, anyone who registers
> and posts has a right to express an opinion. When
> you start a thread on an open internet forum, you
> cannot limit the responses. You will get some
> posts that disapprove or disagree along with the
> information you request. And those who expressed
> that your post was irritating to them have a right
> to express that opinion. It might be a bit more
> gracious to thank those who gave you free opinions
> and information to use in your school project and
> say nothing to those who did not respond as you
> wished. It goes along the same lines as saying
> nothing if you have nothing good to say.
Wow! you spoke volumes of wisdom in just one paragraph about the total forum experience. That's what super moms do. They multi-task.
-------------------------------------------------------
> Hi, Cat, as far as I am concerned you are welcome
> and your post was a change from the usual, which
> made it interesting. And, you are correct: as an
> open internet forum, anyone can register and post.
> However, by that same token, anyone who registers
> and posts has a right to express an opinion. When
> you start a thread on an open internet forum, you
> cannot limit the responses. You will get some
> posts that disapprove or disagree along with the
> information you request. And those who expressed
> that your post was irritating to them have a right
> to express that opinion. It might be a bit more
> gracious to thank those who gave you free opinions
> and information to use in your school project and
> say nothing to those who did not respond as you
> wished. It goes along the same lines as saying
> nothing if you have nothing good to say.
Wow! you spoke volumes of wisdom in just one paragraph about the total forum experience. That's what super moms do. They multi-task.
Papa John's pizza editors... I've read mostly positive stuff, but several are like mine...fuzzy pictures (not).. and I ate the evidence....
NO price tags, incredibly obnoxious employees, hangers/merchandise on the sales floor, rude shoppers (both MS and customers) hehe.....
Silver Certified ~ Shopping all of Toronto and beyond
Asking for my phone number at checkout makes me crazy. I doubt they want to call me but will be happy to sell my number to a slew of solicitors who will....even if they say they won't share my number.
Arch Stanton Wrote:
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> Cashiers going speechless and not telling me the
> total amount due...
>
And then they look at you like you're annoying them when you don't pay up immediately, because you're waiting for them to tell you how much you owe! Galls me no end! Especially when you can't easily see the register or "reader device" that shows what the total is.
Whatever happened to: "Your total today is $XX.XX, ma'am; how will you be paying, please?"
Edited 1 time(s). Last edit at 10/18/2013 01:41AM by BirdyC.
-------------------------------------------------------
> Cashiers going speechless and not telling me the
> total amount due...
>
And then they look at you like you're annoying them when you don't pay up immediately, because you're waiting for them to tell you how much you owe! Galls me no end! Especially when you can't easily see the register or "reader device" that shows what the total is.
Whatever happened to: "Your total today is $XX.XX, ma'am; how will you be paying, please?"
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 1 time(s). Last edit at 10/18/2013 01:41AM by BirdyC.
Employees who see me at the cash register, waiting to be rung up, and ignore me and keep talking about their personal lives. This happened to me today at a lunch visit. Four employees (one was a manager!) look over, see that I'm standing at the register waiting to cash out, and completely ignore me.
@phoebe70- I guess you weren't doing a shop. Companies that hire MSC tend to have nicer employees.
I agree with amie068. I am getting really irritated with being asked my phone number and/or address at check-out.
Not enough checkout places available. Cashiers chatting with each other or customers while I wait in line and stew. Being given the wrong information by an associate.
Hero Citations...annoys the hell out of me!
Please put your name tags on correctly, (front side out) so that they may be read. If you have lovely, long hair, don't hide your name tag under it.
Forum respondents with silly names, like those of animals. (Just kidding Cat. After all, have you seen my name?)
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