SunnyDays2 Wrote:
-------------------------------------------------------
> Robin: They don't send a generic email that it was
> late? Or not submitted? Or, do you actually have
> to sign in to your job site and read their
> notifications?
>
> Because if so, that sux.
>
> All of my companies will email you for verifying
> information or alerting you to changes. You don't
> have to login to their site to find letters that
> they are trying to reach you.
The problem was that she did not log in and check her e-mail. Robin, did you double-check the site after entering and submitting the report to be sure the status changed? I always log back in to be sure that the status has change to completed or submitted, depending on which company it is, because I always worry about a shop not getting submitted.
Robin, is this one of the MSCs that tell you that you must be available by e-mail for a certain amount of time after submitting the report? If they did assign the shop to another shopper who did it, you may be out of luck.