In reading through the sample narratives provided by many companies, I've noticed that positive comments are nearly always quite general ones ("Salesperson was pleasant and helpful"
and negative ones tend to be very specific ("Salesperson ignored me when I asked for help"
. I'm aware that it's essential to carefully document the negative encounters, but is it all right to be equally specific about the good ones?
For example, I have a two part assignment that consists of a phone call followed by personal visit. During the phone call, the salesman really impressed me by asking me to repeat my name so he could be sure he was pronouncing it correctly. It's an unusual name, frequently mispronounced, and I appreciated his desire to get it right. I'd like to say something like "The salesman showed a genuine interest in me by making sure he pronounced my name correctly." But in reading through this company's sample reports, all I see is comments like "The salesperson was enthusiastic and interested in my needs." Does this suggest that the clients don't really want to know particulars unless there is a specific situation that must be dealt with?
Grr, I just realized that this forum software is rendering a quote followed by a close parenthesis as some kind of smiley face!
Edited 1 time(s). Last edit at 12/31/2013 04:35PM by LizW.