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BestMark Survey Problem

January 05, 2014 05:56PM
So I'm trying to fill out the survey for my first BM shop and the Pts/Poss column isn't showing on my screen. I see it clearly listed on the survey form that I printed, but not online. I can give a detailed story format narrative for every section, but I can't rate my response for the questions. Actually, I can, but I'd have to write out my scoring for every question.

Am I missing something? I'm using IE, but I've also tried logging in using Chrome.

I'd appreciate any help.

Thanks.
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More Discussions About BestMark (All Companies)
January 05, 2014 06:12PM
Well..I see them too when I print out the survey before doing it online and the pt/poss column is for Best Mark editors I believe. I've never had to put anything into those columns.

Hope I explained it well enough for you.
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January 05, 2014 06:22PM
Yeah, what Canuck said. You don't have to assign points. I actually think that's from how they used to do it, and now it's done automatically or by the editors. They just haven't taken it off the printed forms.

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Some times you just have to turn around, give a little smile, toss the match, set the bridge ablaze, and walk away.


Silver Certified on the Carolina Coast. You want fries with that?
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January 06, 2014 05:43PM
Hello,

Good question, Mcreader9! Actually, that column is used for the survey display for our clients. When you choose a response for a question, there is a specific point value tacked onto the back-end of the response option. This means that once a survey form is completed, there is a value calculation of all questions. Each client chooses how they want their questions weighted, so some standards/behaviors will weigh more heavily in the overall shop score. This provides the clients with a well-rounded view of a mystery shopping report "grade" based on input they have provided us in terms of what standards/behaviors they believe are the most valuable. Long story short, you don't have to worry about grading each question, as we do this in an automated process after you have submitted your survey.

Thanks!
BestMark, Inc.
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