beatlesfan1964 Wrote:
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> I think this was the first time "based on this
> dining experience" that I rated I would not return
> or recommend. That was kind of sad because it has
> been our go to special occasion restaurant.
> Everyone is entitled to have a bad day but there
> were several other factors that made it a
> disappointing experience.
Just think if you hadn't been on a shop and this was you first time there and you were celebrating a special occassion. Think how disappointing it would have been then and chances are you would never go back. If that happens to enough people, the restaurant ends up on one of those reality show were they bring some "expert" in to save it before it goes out of business.
Just focus on the important service you are providing in showing the restaurant where they need to improve things. Maybe the server just needs a reminder that he needs to be on his game every night.