Not sure if this has ever been discussed or not...
Let's say you mystery shop at Panera from time to time. You went there, not on a shop, but because you like the place and the food. Something bad happens, like you get a hair in your food or whatever while on that visit (again, not on a shop).
Do you report it to the company? Does the fact that you mystery shop there sometimes preclude you from ever complaining even when not on a shop?
This was the debate I was having with another mystery shopper. She said she can never complain at an establishment if it's a place she mystery shops, even if she's not on a shop when it happens. In her case she found a fingernail clipping in her salsa at some restaurant she mystery shops once a month, but she wasn't on a shop at the time. I disagreed and said that if I'm not on a shop I am a regular customer and I have the right to complain if it's needed, and I damn well would have pitched a fit if I were her and that happened to me!!
Thoughts?
ShopperShel
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Have video equipment, will travel!