Tarantado Wrote:
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> cm – 1. You answered your own question: "All
> associates should check inside bags before they
> ring them up." The client probably wants
> verification on where their associates are not
> properly following their check-out procedures.
>
> And if they do follow it correctly, how would they
> react to it? I'm sure they are trained to react
> appropriately per their training.
>
> 2. As for the guideline that being caught removing
> the tag voids the shop; it should, if the purpose
> of the assignment is for the cashier to check for
> this and evaluate how they react to it (if they
> followed correct check-out procedures). Being
> caught obviously directs attention to you as a
> potential shoplifter, when that's probably NOT the
> purpose of the assignment in the first place.
>
> It's the same reason why the grocery clients
> requests their evaluation to include walking out
> with an item; it's to evaluate whether or not the
> associates were following check-out procedures.
> They were to see if their associates were aware to
> what to check for and also how they react when
> they do notice.
There doesn't have to be anything in the bag in order for you to report whether the cashier checked inside or not. Going to a register with an item missing a tag is common. Cashiers should become suspicious of repeat offenders though. As for the grocery store, I see it as completely different. Nothing is hidden and if the cashier misses it, it is on them. Things sometimes have to be placed down there vs. deliberately concealing an item inside a bag.
Former mystery shopper, current merchandiser.