Was I right to speak up in the grocery store?

Also, for a lot of managers, they are on a "promotion/training track", where they stay at each store for a limited amount of time. When they arrive, they immediately assess the situation to determine how they can make the biggest impact in the least amount of time. I'm fairly certain, rehabilitating or getting rid of an "old timer" is not on the short list.....and so the "old timer" remains.

SunnyDays2, you went halfway, in my opinion. I think dixiewhiskey nailed it when she said, "I would have talked to the manager and called head office." I see that as the most efficient way to effect change, short of engaging mystery shoppers.

(heart)

I intend to live forever. So far, so good.

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More About Grocery Store Mystery Shopping

You were not wrong with speaking to the Manager. Depending on the offensive behaviour, I vow not to shop their establishment again. I remember going into a store and the cashier (owner) and his friend were having a reunion conversation. I waited and waited. I abruptly left and that's when the cashier asked if he could help me. I ignored him and left. How rude and non-customer oriented.

Two friends of mine were getting rude treatment. One said to the employee: I help people find jobs and I can help you find one that you don't hate so much.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

stilllearning Wrote:
-------------------------------------------------------
> From my experience in retail, usually, the "old
> timer" has a 'strong' personality and the manager
> is sometimes afraid of her/him. For this reason,
> the manager finds it in his/her best interests to
> ignore the behavior/misbehavior and that is why
> the "old timer" is allowed to do what they feel
> like doing or to not do what they don't feel like
> doing.
>
> Enter mystery shopper...

>
> (heart)

I can imagine that he went to talk to her and she said:

"WHAT!!! ME?? IGNORE A CUSTOMER??? NEVER!!" (rolls eyes

)

My regular store offers free cookies to kids, and since my eldest was little, we always got the free cookie. One time, I was waiting at bakery with my 3rd child and a new girl was there doing something in the back. When It all went quiet, I got curious so I moved over a bit to find the girl HIDING behind a podium!! I walked up to the manager and said I was at bakery and the girl was hiding behind the podium! The manager quickly apologized and said, "she's new, I'll go inform her of our policies!" Granted I was waiting to give my little a cookie, but try telling a 2 year old she can't have her weekly cookie because of the new girl hiding from us.

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Was I right to speak up in the grocery store?

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