Boot Barn Shops - Highly Recommended!
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I have done 4 Boot Barns. I really enjoy them! But I did not have to give out personal information.
I notice you said the salesman left you alone after the fitting and you walked the store. So, the salesman did not show you inserts, polish, accessories and sale items?
(correct me if I am wrong)
Every store I've done, the salesperson showed me the entire store, with all the cool stuff
I know the client wants the associate to show you more than just shoes/boots, if you are lucky to have that kind of salesperson...
Just wondering...
I notice you said the salesman left you alone after the fitting and you walked the store. So, the salesman did not show you inserts, polish, accessories and sale items?
(correct me if I am wrong)
Every store I've done, the salesperson showed me the entire store, with all the cool stuff
I know the client wants the associate to show you more than just shoes/boots, if you are lucky to have that kind of salesperson...
Just wondering...
BillBryaninCarthage Wrote:
-------------------------------------------------------
> SunnyDays2, I checked the shop guidelines again. I
> performed this shop in the 3rd week of October.
> The guidelines say to go directly to the boot
> section and browse for 3 minutes. Then, if nobody
> has helped you, find someone to do so. Then you
> have to ask a specific question listed in the
> guidelines. After all that, you are done, and free
> to browse the store. When you select something to
> buy, you then go to the cashier and get the
> cashier's name. Upload a receipt and answer 24
> simple multiple choice questions.
>
> This shop and report is an example of how mystery
> shopping can make you feel great!
Thanks
I think in their training they are supposed to upsell other items. I say this because of the question about what type of accessories were shown to you?
I had one salesman, he DROVE me up the wall, because he showed me wayyyyy too many things. I called it "overload" and I just wanted to be left alone to shop (after all the required fitting/trying on of boots) . He did have some special button he was wearing, where he was (I guess) the salesman who sold the most boots in a year.
-------------------------------------------------------
> SunnyDays2, I checked the shop guidelines again. I
> performed this shop in the 3rd week of October.
> The guidelines say to go directly to the boot
> section and browse for 3 minutes. Then, if nobody
> has helped you, find someone to do so. Then you
> have to ask a specific question listed in the
> guidelines. After all that, you are done, and free
> to browse the store. When you select something to
> buy, you then go to the cashier and get the
> cashier's name. Upload a receipt and answer 24
> simple multiple choice questions.
>
> This shop and report is an example of how mystery
> shopping can make you feel great!
Thanks
I think in their training they are supposed to upsell other items. I say this because of the question about what type of accessories were shown to you?
I had one salesman, he DROVE me up the wall, because he showed me wayyyyy too many things. I called it "overload" and I just wanted to be left alone to shop (after all the required fitting/trying on of boots) . He did have some special button he was wearing, where he was (I guess) the salesman who sold the most boots in a year.
I love this shop! Very easy, quick, and a great product. Too bad there's only one location in my area. 
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