1. Forums
  2. Mystery Shopping Discussion

USPS Bill Number

May 13, 2015 02:34PM
I completed a USPS shop last night. The survey asks for a bill # and gives you a maximum of 13 characters to respond with. The only number on my receipt is a 22 character receipt number. Am I daft and missing the correct number or is the survey out of date? Any help greatly appreciated
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

May 13, 2015 02:46PM
The 22 character number is the tracking number for the package. The "Bill #" is labeled exactly that way and appears near the botton of the receipt, must above the Clerk. Every one I have personally seen begins with 1000, but that might be a regional identifier. In any event, the Bill # is very clearly labeled as such.

Shopping South Jersey, Southeast Pennsylvania, and Delaware above the canal since 2008
Reply
May 13, 2015 02:48PM
I am looking at my receipt right now and above the clerk # is receipt# and it is 22 characters long. There is no Bill # on my receipt. I'd love to send you a picture of this.
Reply
May 13, 2015 02:59PM
I have no idea. I am looking at a receipt from Scenario B from May 9th. The Tracking number is near the top, after the price for the individual item and it is 22 characters long, arranged in groups of 4 until the final 2. The Bill # is near the bottom, above the survey request and it is 13 digits without any spaces. Every receipt I have ever gotten from a USPS location has exactly the same receipt format. If you went to a contract location, or were performing one of the HazMat shops at Staples, Office Depot, AIM, or somewhere else, all bets are off.

Shopping South Jersey, Southeast Pennsylvania, and Delaware above the canal since 2008
Reply
May 13, 2015 03:02PM
Mine starts with 1000 also, right above clerk # which is right above "All sales final on stamps and postage"

Kim
Reply
May 13, 2015 03:05PM
That is so strange. Both locations were USPS scenario B. Not Staples or any other approved USPS mailer. On my receipt right above the survey request there is just the disclaimer that says postage is non refundable. Directly under the survey request is a receipt number and under that, a clerk number.
Reply
May 13, 2015 03:16PM
I really wish I could post an image of this receipt. There is no bill number. Everything else you folks have mentioned is on this receipt except for the damned bill number. I am at a loss. And thus far I have not heard anything from the scheduler after having sent multiple e-mails and leaving a voice mail.
Reply
May 13, 2015 03:20PM
I have done a few USPS shops int he last week or two, and also had the missing Bill #. I just entered 13 dashes in the box and explained in the narrative that there was no bill #. I haven't had any kicked back to me yet. After countless of these going smoothly, I have been having weird issues lately. Like getting charged for the ReadyPost envelope but given flat rate priority. I don't know.
Reply
May 13, 2015 03:29PM
Thank you MPorter3112! At least I know I am not crazy or blind! haha

Edited 1 time(s). Last edit at 05/13/2015 03:29PM by ninjaswearblack.
Reply
May 13, 2015 03:36PM
I did a Scenario A two weeks ago where there was no bill # on the receipt. It was a post office I had never done before. Like yours, mine had a receipt number at the bottom. I thought I had done something wrong. I ended up doing something like MPorter3112 did, and put all 9s in the box. I explained it in the narrative, and my shop was accepted.

Edited 1 time(s). Last edit at 05/13/2015 03:41PM by mystery2me.
Reply
May 13, 2015 03:43PM
I put all zeros in the space where it asks for the zip code on the building and there is none. They have all been accepted. I think I would just contact the scheduler and explain the situation.
Reply
May 13, 2015 06:06PM
Out of hundreds completed, I had this situation just once, and it was just a week ago. I did what mystery2me did, but with zeroes. Shop and report accepted.
Reply
May 13, 2015 08:22PM
I think the key is just explaining it in the report. I had that happen last month. I entered the first thirteen digits of the number that was above the Clerk# and explained it in my comments. I thought a number unique to the transaction was the safest way to go.

There are a few around here that don’t have the zips posted. In those cases, I put, ”N/A” in that one field. Then in my comments, I state that the location does not have a Zip Code on their building.

"All we want are the facts." Sgt. Joe Friday
Reply
May 15, 2015 04:29AM
Some of the post offices have newer machines that print the 22 digit number. I have noticed at two locations.
Reply
May 15, 2015 03:23PM
I too had the same issue. I asked the scheduler as the system wouldn't let me submit the shop without it. Somehow, she was able to decipher what it was asking for. Here is her response:

"The Receipt # and Bill ID are equivalent. Please enter the digits on the receipt next to either one of those headings (depending on which one is on the receipt) next to Bill ID in the report. If there are more digits than it allows you to enter, please simply put the first or last digits in the amount it allows you to submit."

It looks like it's the entire thing they're looking for is the Receipt # (minus the last four).

This one took a while to figure out, but now I know for the future!
Reply
May 16, 2015 05:26AM
Post offices are changing their systems now, some have, some havent, if the number starts with 1000 its old system if it starts with 840-, thats new system.....as scheduler told me, like I was dumbest person on the earth..... put in as many numbers as systems lets you. LOL hope that helped.
Reply
May 16, 2015 09:13PM
I had one recently without the bill # on the receipt. I just entered something that let the form be accepted and the shop was accepted.

Happily shopping Rhode Island and nearby Massachusetts and Connecticut
Reply
May 16, 2015 10:19PM
I was told to just enter the first 13 numbers of the longer number.
Reply
May 17, 2015 06:46AM
@arkndove wrote:

I was told to just enter the first 13 numbers of the longer number.

I was also told to enter the first 13 digits of the longer number at the bottom of the receipt. The clerk's number is down there too. Out of 68 post offices in two months, only two postal units have this on their receipts.

Today I Will Choose Joy!

"Finally, whatever things are good, true, noble, lovely, of good report...if there be any virtue, if there be any praise...think on these things." ....It's a command, not a suggestion!
Reply
May 17, 2015 10:09AM
I have had that happen a couple times now, I just put the first 12 digits of the number in. My scheduler said that was the correct thing to do and that if the editor has a question they will contact me. So far I have not had any issues.
Reply
Sorry, only registered users may post in this forum.

Click here to login