Would you do a shop if the scheduler says one thing but the guide lines say another?

I'm looking at a shop for an Apple product. The guide lines say, several times in bold type, you must own an Apple product or you must own an iPad. I don't own any Apple product, I own any tablet or any smart phone. I've done shops where you are told just to fake you own a smartphone. These directions are clear. You must own the product. I told the scheduler this and they said it wasn't necessary. I was told I could just do the shop. Would you have done the shop?

By the way, I'm backing out of the shop. My fear is the scheduler may say one thing, but the evaluator may say something else and I've wasted my time. I did another shop for them, for a smartphone, but the directions were clear, you don't have to own a smartphone.

Edited 1 time(s). Last edit at 06/04/2015 02:41AM by johnb974.

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I'd ask the scheduler to send me a clarifying e-mail. I like having things in writing. It's usually irrefutable.
As long as I wasn't putting any money out that I couldn't get back, I would do it. MSCs can make exceptions to the rules...

unless you actually have to have it with you and show it during the shop.

Edited 1 time(s). Last edit at 06/04/2015 05:34AM by jmitw.
I wouldn't be buying anything. It's just to evaluate the sales person. It got me to thinking, what if the sales person asked for your account? If you just told them you have an Apple product, they will expect you to have an account.
I'd just say I wasn't at the point quite yet where I would disclose that much information.
The store never asks to see the phone your suppose to have.
And all the time they send out emails saying you can pretend to have the phone.
The instructions also say the phone is suppose to be in your pocket.
The store has no way of knowing which phone you really have
OK, then WHY are they insisting you own an Apple iPad or an Apple product? In the directions they tell you to answer the sales person's questions honestly on your service. They clearly don't want you to lie. This is why I backed off from the shop. I'm kind of surprised they are being this strict on who can do the shop. It really limits the number of shoppers they can use.
They say that in the guidelines as they want to be sure you are familiar enough with the product to pretend you own it.
For example, if you say you own a Apple product and do not know what i-tunes is, then they know you are lying.
I used to support i-phones in the corporate world in a previous full time job so I can pretend easily even though I use Android in real life.

Shopping across Indiana but mostly around Indianapolis.
IBW1000, I understand what you're saying and I agree with it. It's the part of the scenario where they tell you to be honest in your answers. It appears they don't want you to even pretend. Whoever wrote up the guidelines makes it very strict....no one but an Apple user can do this shop. I have never seen any other company do this. They do the same for their Samsung shops.
You're stressing way too much for what this shop is worth, JohnB. Time to let someone else pick it up and run with it.
@bestofbothworlds wrote:

You're stressing way too much for what this shop is worth, JohnB. Time to let someone else pick it up and run with it.

I agree with you there. It was just a frustrating day over all. I'll only do these shops if the directions are clear.
If I have something in writing from a scheduler that is a specific answer to a question I have asked about the conflict, I will do the shop. I've never had a problem with that.
@lbw1000 wrote:

For example, if you say you own a Apple product and do not know what i-tunes is, then they know you are lying.

Heh. I'm pretty sure if I had an iPhone, I'd still manage not to use iTunes, anyway. No joke.
Sometimes rules are waived. They had an age shop (had to be certain age) and I wrote the scheduler back because the guidelines said, "You must be ____ or under to conduct this shop. Do NOT do this shop if you don't fall within these age guidelines." So I wrote her and she said, "No worries. You can conduct this shop. The client allows for a few age variations."

So, I went and did the shop. Everything was fine smiling smiley I agree, get an email from your scheduler, saying it is OKAY for you to do this shop. smiling smiley
Thank you all for the comments. I just had a stressful day and the stress can cloud your judgment. I'll contact the MSC again.
OP, you said, "By the way, I'm backing out of the shop." Does that mean that you already accepted the shop and then cancelled? You might have already burned that bridge with this scheduler and/or shop.
This MSC constantly has trouble filling shops.
They are VERY lenient about the phone you have with you and regularly send out emails stating you can pretend to have a certain model.
This MSC is NOT setting up shoppers to fail with this, ( Yes, some MSC do have instructions that set you up to fail)
So is Apple the actual client? Or it is a retail store that sells Apple products? If not, it would be helpful to know which MSC we are talking about.
heres a thought....different carries sell iPhones....would it be possible to say that you are currently with Verizon if you are shopping the Apple store or Tmobile? That way they wouldn't have an account for you.

Edited 1 time(s). Last edit at 06/04/2015 04:58PM by jmitw.
they run scenarios where you either suppose to have 1) an iPhone , 2) a Samsung phone or 3) a feature phone

EVERY shop has a specific section in the report addressing Samsung phones no matter which phone they are stating you suppose to have.

The shop is geared towards how the Samsung phone is Recommended and how it is talked about.

Speculating that they are trying to see if you state you have a certain type of phone how they tailor the presentation.
90% of the locations don't bother to even ask about your existing phone .

They shop all different types of locations. Phone stores, big box stores,
I once accepted a shop that I thought was a grocery store shop....it turned out to be an age compliance cigarette purchase shop at the grocery store where normally you have to be barely above the minimum age....it seems they were past deadline and let anyone take it....I am well past the age range..

So I went in with my gray hair..and wasn't asked for ID.....
@jmitw wrote:

I once accepted a shop that I thought was a grocery store shop....it turned out to be an age compliance cigarette purchase shop at the grocery store where normally you have to be barely above the minimum age....it seems they were past deadline and let anyone take it....I am well past the age range..

So I went in with my gray hair..and wasn't asked for ID.....

Interesting.... Was the shop accepted and you were paid?

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 31 year old male and willing to travel!
yes--it was accepted...they knew how old I was....they just wanted to get it done and didn't care about the original requirements of being a specific age....
@jmitw wrote:

yes--it was accepted...they knew how old I was....they just wanted to get it done and didn't care about the original requirements of being a specific age....
I bet THAT was an easy report to write!

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
Hmm, that makes me wonder if I should try for age compliance shops close to me... I'm out of the range on the shop, but I am in the range of the client's policy.
JohnB Those cell phone shops are confusing with the requirements. I can go both ways, Samsung, Iphone, hell I even have a feature phone!
If you go to Best Buy, they can look up accounts via phone numbers for every carrier. I don't tell them my phone number, period. I tell them I am not ready yet. The only time a carrier gets my phone number is in the rare case when I go to my actual carrier and the scenario is to have them fix my problem. Otherwise if I go there, I am a new customer. I either turn my cell phone off or put it into airplane mode and hide it in my pants pocket. Unless they are "fixing" my phone, they don't get to touch it.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
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