New Protocol for USPS?
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Yea, but they were actually really crappy employees... Lol, I have that happen on about 30-40% of my usps shops
I have done about 100 usps shops and have had that happen about 10 times. Just lazy employees, no system changes.
I think that the OP is referring to shops done at non-USPS locations (national office products store, dedicated shipping outlets, independent copy, print, and mail stores) which are now authorized USPS locations. I have been doing these for months, and there are two specific scenarios currently. These have been discussed before. No 35 minute rules, and some are even open in the evening. My experience is that over 50% of the "independent" shipper employees do not ask anything about what is being shipped.
The OP did say " the two worst employees in the USPS", but I think this is an issue around who they work for. They work for the store, not the USPS. The reference to two new scenarios exactly reflects the non-USPS location shops.
The OP did say " the two worst employees in the USPS", but I think this is an issue around who they work for. They work for the store, not the USPS. The reference to two new scenarios exactly reflects the non-USPS location shops.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
I have had the same crappy service from a couple of actual post offices near here. Just depends on who's working the counter that day. Interestingly enough, I notice that some of the poorest-rated post offices here are not on the shopped list anymore.
Her Serene Majesty, Cettie - Goat Queen of Zoltar, Sublime Empress of Her Caprine Domain
I have done a number of post office shops towards the end of the period when what was left were all the locations that were rated one star on yelp. For the most part the yelpers talk about rude employees and long lines in their reviews. I have stumbled upon the good employees and quick lines on these shops evidently. Sometimes I have to rate them down for not doing some of the required things but all in all I doubt a regular customer would rant about an employee who did not offer stamps or money orders when all they wanted to do was mail a package. I live in a huge city so there are a large number of shops that I consider close enough to me. I have not tried the ones inside other stores yet.
@myst4au wrote:
I think that the OP is referring to shops done at non-USPS locations (national office products store, dedicated shipping outlets, independent copy, print, and mail stores) which are now authorized USPS locations. I have been doing these for months, and there are two specific scenarios currently. These have been discussed before. No 35 minute rules, and some are even open in the evening. My experience is that over 50% of the "independent" shipper employees do not ask anything about what is being shipped.
The OP did say " the two worst employees in the USPS", but I think this is an issue around who they work for. They work for the store, not the USPS. The reference to two new scenarios exactly reflects the non-USPS location shops.
I am actually talking about USPS employees, not the other non-USPS locations. I wondered if USPS told their employees they don't have to say all the stuff about insurance, tracking, etc since none of it was done.
Yep. I had a guy the other did who did the exact same thing. Put my box on the scale, told me to answer the question on the screen, and put a total amount of $6.35 on the screen to where I had to ask him if it was Priority mail. He answered yes. Nothing else was explained.
And its those employees who don't do their job that keep us employed.
Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
I agree that some of the actual USPS employees provide minimal information. The employees of the small independent copy and print stores often know nothing. And if they work for a local pharmacy, then they generally know even less.
I thought that the OPs orginal reference to knew protocols referred to the two protocols being used now for non-USPS locations. I did two of them on Monday, and have three more today.
I thought that the OPs orginal reference to knew protocols referred to the two protocols being used now for non-USPS locations. I did two of them on Monday, and have three more today.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
As a real paying customer on my own time and dime, I prefer to get in and out of the post office as fast as possible. The less they chat and ask, the better I like it. However, with the shops, I've found very few employees that actually have explained everything they're supposed to. Some, but very few, can hit all the points smoothly in the first 20 seconds of the interaction. Most say, "How do you want to send it?" Few have ever told me that tracking and $100 insurance are included with Priority Exress Mail. Rarely is the survey mentioned or circled. I can't say the shops have made any kind of improvement in the services or information offered. It's like some or most of the employees don't give a rat's patoot about doing what they're supposed to do. Aren't they civil service jobs? They probably can't get fired anyway, so they just don't care. The ones that do care are the ones who greet customers cheerfully and move through the requirements like a script they've memorized...few and far between, IMHO.
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Siamese,
I don't think they changed anything. However, I wonder if you might have done "D" shops (randomly assigned shop) when the employees knew they had already been shopped that month - not knowing a "D" shop was coming their way? Maybe that explains it.
I don't think they changed anything. However, I wonder if you might have done "D" shops (randomly assigned shop) when the employees knew they had already been shopped that month - not knowing a "D" shop was coming their way? Maybe that explains it.
Happily shopping Rhode Island and nearby Massachusetts and Connecticut
I just picked up a few PO shops. The last ones I did were last year. I noticed the guidelines (scenario A) say to Not include a Return Service Label on the package. Does that mean I cannot put a return address on the package or are they referencing a special post office "Return" form? Thanks
Shopping Central Jersey Shoreline. WHAT? I'm an adult?! When did this happen?! How do I make it stop?!
I don't believe that the Post Office will accept a package without a return address. That is a security measure.
A "Return Service Label" is one that a company sends you to affix to a box in order to return merchandise to them and they pay the postage. Examples I have personally seen recently are a return label for a cell phone under warranty and a merchandise return automatically included whenever I order something from Kohl's.
A "Return Service Label" is one that a company sends you to affix to a box in order to return merchandise to them and they pay the postage. Examples I have personally seen recently are a return label for a cell phone under warranty and a merchandise return automatically included whenever I order something from Kohl's.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
Yes, I just had this happen with one of the shops I did earlier this week, and I have had it happen before. In my experience, some employees are like this (where they just weigh it and tell you the total), some employees hit every point for Express and Priority (including tracking, insurance, etc.), and most employees are somewhere in between. What's really rare (for me, anyway) is getting someone that offers the extra services- the category with signature confirmation, etc. I have only had something from that category offered once or twice out of all the post office shops I've done! Many offer stamps, etc., but nothing from the first category. Interesting.
Happily shopping the Pacific Northwest. Shopping since 2013 
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