I just want to take a minute and thank you for not saying "All of THE sudden." I really hate that.
I'm pretty sure it's a regional thing.
I did a few grocery shops for the low cost supermarket, owned by the Trader Joe's group, last month. $4 shop fee and $5 reimbursement each. The biggest MSC offered the shop. [I'm trying really hard to hint, but not outright tell, and end up a mod. editing it all out. ]
I'm in an area with three grocery chains that I know of being shopped but none of them are attractive. One of the MSCs handling one of the chains is now requiring exact quotes of the closing comments on all interactions which can run as many as nine per store. The shop and the report are already too long for the fee and reimbursement and they haven't increased either along with this new requirement. Most closing comments are along the line of "Thanks, you have a great day." I'm not sure what they're thinking they're going to find out here but it will certainly increase the work load on taking notes and filling out the report. I think I'd rather do a sHell.