@CeciliaM wrote:
I think she was being a charming Irish rogue or something like that. It wasn't totally unpleasant and I would have just laughed it off if I wasn't on a shop. But on the shop, it's awkward because I feel I should include it in the report, but I am thinking of how to write it so it's clear I wasn't offended. ... The stuff she was saying later, which didn't make a lot of sense, had something to do with the fact that after we get home, I would be "s-wording" in my pants because I was mad at him about something, but we weren't arguing or anything, and just sitting there chill until she came up to us and starting asking us how the food and company was.
Deep down inside, your SecretShopper self knows you should report it - but the first comment wasn't a black-and-white 'obvious' insult like it could have been. If you go back and re-read what you type, you will see you are committing one of the fundamental errors of MSing: the client and MSC are not paying you to THINK or FEEL. We are paid to REPORT.
Sure, you can say that the bartender approached you with a slight smile, and when you said you were unsure of what to order, she said with a very slight sarcastic tone "Get your s together". But later on, I would say that her offbase comment of her prediction of your future extra-curricular activities in your pants was surely not some 'sarcastic' comment, and was offbase.
Just remember: for every person that reports on things happening to a MS client, there are hundreds-or possibly thousands-of others who experience the same thing, and instead of saying something to a manager, the customers simply become former customers never to return. There is a good chance that the MS client picked their location to be shopped precisely because they suspect something is amiss, and want to send in an undercover shopper to find out just what is causing sales to drop. Many MS clients don't pay large sums to MSCs just to be proactive or to say they did mystery shopping - often it's because they either suspect something is going on, or they have a big problem (like declining sales) and want to find out what the issue is. Maybe it's the kitchen's food. Maybe it's the bartender. Maybe it's the bathroom. Maybe it's the temperature. etc., etc.
Edited 1 time(s). Last edit at 02/19/2016 01:47PM by STL_shopper.