QUESTION for Current or Former Grocery Store Employees

@DareWright wrote:

My brother in law is the cheapest person you'd ever meet. Returning items to the grocery store is like a game to him. He's returned salmon at Publix, stating that he made it and didn't like the way it tasted. Not that it was spoiled, he just had never tried salmon before and didn't care for it. He's returned laundry detergent after using half of it. I'm sure the grocery store sees all kinds of odd returns.

I know a cheap guy that returns everything to Kohl's the day after he wears it. If he needs a shirt, tie or slacks, he purchases them and then returns them the next day. I should mention he has no decent clothes to speak of, mostly stained and no decent things to wear.

He says he does it at Home Depot too, buys something and returns it the next day, saying it wasn't good ...but meanwhile he used the item, like a saw or grass trimmer for instance and then returns it. Needless to say, he has no tools at home either, because he returns everything.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More About Grocery Store Mystery Shopping

I worked at a supermarket here in New Jersey and we would accept any return with or without a receipt. As long as the item scanned, you got your money back. We had a woman return a 12 pack of diet soda that was a good 5 years old if not more. She obviously found it in her garage and brought it back. I resisted, but they told me to take it. They were much more concerned with appeasing the customer than losing a few bucks here or there.

They also had signs up all over the back room that said "If you wouldn't bring it home to your mother, don't sell it to our customers!"

@DareWright wrote:

My brother in law is the cheapest person you'd ever meet. Returning items to the grocery store is like a game to him. He's returned salmon at Publix, stating that he made it and didn't like the way it tasted. Not that it was spoiled, he just had never tried salmon before and didn't care for it. He's returned laundry detergent after using half of it. I'm sure the grocery store sees all kinds of odd returns.

Most companies require you to have a receipt, its because people steal from all types of stores. We are so limited in stores, only when someone is trying to steal from us in large dollars can we say no. Family run stores will challenge returns, big companies try their best to make customers feel good. This is a two-edge sword because corrupt people make off with food and merchandise that they did not want to pay for.

Home Depot and Sears are flagging customers who use a weed-whacker one day and return it after their yard is done. The days of free riding is coming to a end for cheating fools like those. Sears will charge you a 20% Restocking Fee that make's the thieves almost cry, good for Sears!

Edited 2 time(s). Last edit at 04/05/2016 10:31PM by GrosMichel.

I work for a major grocery chain and it happens all the time. The general policy is that if you don't have your receipt, you can exchange the item. If you have your receipt you have the option of getting your money back. It is common. Before I I started MSing, I rarely kept track of a receipt. I would have to go back without a receipt because a watermelon was mealy after I cut it open, or the strawberries were moldy where you couldn't see until you opened the container, etc.

Home Depot has a policy that if it is gas powered and it has had gas in it, no return. If it looks used the cs has the right to deny the return. If customer even blinks about the answer call for a manager to handle.
Too many no receipt, no card to look up returns by that customer no return. DL # enteted in reason for return.
I guess I really do listen to my daughters complaints about how work was. Lol

What company has the mystery shops got grocery store?

Sorry, only registered users may post in this forum.

Click here to login

QUESTION for Current or Former Grocery Store Employees

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine