In the years I have been MSing, there is only one scheduler who never responded to me. That was Ryan at KSS. He failed to respond on more than one occasion and I was forced to e-mail Lorrie, who did respond. He appears to be gone from KSS. All other schedulers have always responded, although some are faster than others. A couple do take days to respond.
Might the lack of response have something to do with the need for reactivation? Why does your profile need reactivation? Since you say you wrote to both schedulers and explained the situation, it implies that you either deactivated yourself or you were deactivated for a reason. Maybe the schedulers do not feel comfortable getting involved in a past situation so it is easier to ignore your correspondence? Perhaps you should escalate your request.
Well, that depends on the scheduler really. And how they respond to it. I emailed a scheduler because the extension on the Guidelines was not valid when I tried to contact the target, which was also unnamed. I watched my mail and no response. So I went to the Guidelines again because the deadline was in two days and there was a tour to be scheduled. Was I surprised that she had corrected the info on the Guidelines without ever advising me. No scheduler has ever done that to me especially something that was crucial to the shop. I have a bad feeling about this one.
Edited because the scheduler did reply but somehow I did not receive it. So, hopefully, I can now complete the shop.
Edited 2 time(s). Last edit at 04/15/2016 06:43PM by risinghorizon.
Unless the body of the e-mail addresses me AND says something that personalizes it, I operate under the assumption that the e-mail has gone to a lot of shoppers.
For example, if an e-mail has only my name in the "To" area and says "Please, please, won't you do this shop for me? I'm desperate," it is probably sent to multiple shoppers. Many schedulers try to make it look like each shopper is the only one receiving a communication. I'm told they think it looks "more friendly."
If an e-mail has only my name in the "To" area and the body of the e-mail says something like "Suzi, I really appreciated when you helped me with this location in December. Could you possibly do it again for me? I can change the date to give you more time if that would help" it is probably sent just to me.
edited because Spell Checker is not my friend.
Edited 1 time(s). Last edit at 04/18/2016 04:11PM by AustinMom.
I've gotten mass emails with my name in the body. If I don't care for the offer, I don't respond unless it is very clear they sent it directly to me, which has also happened. This has failed me with false negatives, but at least I'm not responding to every email with my name on it.