Recording Conversations on an iPhone 6s

I'm almost embarrassed to ask this question. How do I record a mystery shop conversation on an iPhone 6s? Do I have to download an app and which is the best app? Where can I place the phone to pick up the conversation? Thanks in advance!

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Assuming you haven't deleted it, your phone should have come with a standard piece of software called "Voice Memos." If that one doesn't suit your needs, there are dozens of other options in the app store.

Where to place the phone sort of depends on the interaction you're having. If I'm, for instance, recording an interaction at a concierge desk, I'll set the phone face down on the desk. You certainly need to have it in your hand as you walk up and perhaps pretend to be recently interacting with it. I obviously wouldn't fish it out of my pocket just to record, because that could look conspicuous. If I know I need to be moving around (for instance, following an employee around an appliance store), I will put the phone in my bra with the mic facing out. It obviously ends up capturing my voice very clearly and often still gets a good recording of theirs.

Edited 1 time(s). Last edit at 04/29/2016 04:12PM by elynbeth.
The voice memo app works well. I've only had it fail me a couple of times in the entire time I've had iPhones which is probably six years. Mine has picked up conversations when in my purse or in my jeans pocket. In a purse make sure the phone fits snugly and doesn't rub on anything. Also be sure your keys or anything else that might jangle is removed. In the pocket place the phone upside down so the microphone is sticking up. I've also just carried the phone if the shop will not involve anything requiring the use of both hands. The place to be the most careful is usually a cell phone shop. For some reason they often want to see your current phone. For those it is in my purse so I can tell the associate it is in the car charging.

The most important thing is to put the phone into airplane mode while recording. Incoming calls or texts can interrupt and stop the recording.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Note that placement of the mic will matter on voice recorders. Hence, why I support dedicated recorders, as you can easily attached the mic and have some control and the quality recording of the assignment.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Be sure that you are in a one-party consent state when you are recording the conversation. And if you are recording a phone call, you can not be calling into a two-party consent state either. In some cases, an employer requires that all employees consent to being recorded, but that is something to ask the MSC. If you are shopping a competitor, it is impossible for written consent to have been obtained by the MSC.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
For phone calls there is another out. If a recording states in the beginning the call is being recorded, my understanding is no further consent is required. The employee has already given theirs and the caller is consenting by remaining on the line.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@LisaSTL wrote:

For phone calls there is another out. If a recording states in the beginning the call is being recorded, my understanding is no further consent is required. The employee has already given theirs and the caller is consenting by remaining on the line.

Agreed; however, for mystery shops, I wouldn't state this kind of disclaimer tongue sticking out smiley

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Thank you all! I downloaded the app and just tried it and it works just fine. Is there a limit to the amount of time I can record?
If you had to download an app, I'm not sure. Mine was on the phone. Mine currently has about 9 shops and 255 minutes of recordings which is pushing my comfort level. On older versions of my phone it seems it would cut me off after about six shops. You might want to see if you can find some information on line about the maximum.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@Lorrie68 wrote:

Thank you all! I downloaded the app and just tried it and it works just fine. Is there a limit to the amount of time I can record?

What app did you download? Your iPhone has an app called Voice Memos, as others have mentioned.

Long ago, there was a limitation of like 30 minutes (or memory, whichever comes first). Now, we can probably records past an hour, if needed. I have not tested this on the latest OS specifically though. Time limitation should not be an issue, as would your memory on your phone. Even then, the file sizes produced are relatively small anyways. If space becomes an issue, transfer the file out of your phone to make room.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
I use mine all the time. The headphones have a mic and I just tuck them into the top of my shirt so the mic is hanging below my chin. Works perfectly.

.
Mike T
Looking for shops in Western Canada

"Life is good because the alternative is forever "
what a terrific idea! So, there is no set limit on the memo? I JUST got a smart phone in Vegas on vacation and i'm still learning about it.
@Tarantado wrote:

@Lorrie68 wrote:

Thank you all! I downloaded the app and just tried it and it works just fine. Is there a limit to the amount of time I can record?

What app did you download? Your iPhone has an app called Voice Memos, as others have mentioned.

Long ago, there was a limitation of like 30 minutes (or memory, whichever comes first). Now, we can probably records past an hour, if needed. I have not tested this on the latest OS specifically though. Time limitation should not be an issue, as would your memory on your phone. Even then, the file sizes produced are relatively small anyways. If space becomes an issue, transfer the file out of your phone to make room.

I had to go to the app store and download Voice Memos. For some reason, this app was not on my phone.
I just use the app that came with the iPhone. Once I finished the shop, I got distracted. Forgot to turn the recorder off and went to the store. When I finally got home, I turned the recorder off. The recording was an hour and a half long. Only the first 12 minutes was the shop. The recording was fine.

I think your limit with the app is what ever your storage is left on the iPhone.
The voice memo app on all of my iPhones was one of the pre-installed apps. It is also one that cannot be deleted. It was on my iPhone 3, iPhone 5S and now my 6S.

@Lorrie68 wrote:

I had to go to the app store and download Voice Memos. For some reason, this app was not on my phone.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
I was just accepted for a shop stating that the use of audio or visual recorders is prohibited. It states that it's a violation of federal law and could lead to legal consequences. This was a generic warning and they don't even know where I live. Is audio recording legal in Ohio?
Ohio is a 1-party consent state, but there may indeed be specific federal laws in some industries which supersede state laws. I think that Federal rules prohibit audio recordings in banks, for instance.
@Lorrie68 wrote:

I was just accepted for a shop stating that the use of audio or visual recorders is prohibited. It states that it's a violation of federal law and could lead to legal consequences. This was a generic warning and they don't even know where I live. Is audio recording legal in Ohio?

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@myst4au wrote:

Ohio is a 1-party consent state, but there may indeed be specific federal laws in some industries which supersede state laws. I think that Federal rules prohibit audio recordings in banks, for instance.
@Lorrie68 wrote:

I was just accepted for a shop stating that the use of audio or visual recorders is prohibited. It states that it's a violation of federal law and could lead to legal consequences. This was a generic warning and they don't even know where I live. Is audio recording legal in Ohio?

Yes, the shop was supposed to be a bank, but it isn't a bank! I advised the scheduler, but she has not gotten back to me.
This is not a recommendation for anyone. For me, unless recording is truly illegal, that part of guidelines is generally ignored. I put it in the same category as being told to wear business attire or that I can't use my cell phone. As an independent contractor I am hired to perform an assignment and gather data. Within reason and within the law, it is up to me how to accomplish the goal.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
PCM Recorder Lite is a terrific free recording app available in app store. Make sure your phone is on airplane mode when in use, otherwise your recording could be interrupted.
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