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I Feel Bad, But I Don't Think I Can Do Anything About It

May 03, 2016 06:41PM
Today I was doing a Ross purchase and return shop. When the cashier rang me up, she offered me the store's "Tuesday Club" 10% discount (AKA the over-55 senior discount). She didn't ask if I was in that age range, but I'm a couple of years past it and appreciate every extra dollar that comes my way.

The same cashier did the return. I didn't discover until I got home and started filling out the report she forgot to deduct my senior discount so I received more back than I paid. It was only a couple of dollars, and I noted it on the report, but I can't do anything about making the store or cashier whole.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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May 03, 2016 06:46PM
Were you supposed to have the receipt when you returned it? If so, they learned something about their store messing up in how much they returned. There are lots of ways in which retail can lose money--accidentally or intentionally--and the benefit of your shop is that it has revealed one of them. I would not feel badly about it for a moment because this was a shop and you just provided valuable intel.
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May 03, 2016 06:50PM
Being nice and being competant are not one in the same. Hopefully, she will be retrained on the proper procedure for doing returns.
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May 03, 2016 09:13PM
Yes, I gave the associate the receipt, and she scanned it. I'm surprised the computer system didn't know exactly how much the original charged amount was.
@Flash wrote:

Were you supposed to have the receipt when you returned it? If so, they learned something about their store messing up in how much they returned. There are lots of ways in which retail can lose money--accidentally or intentionally--and the benefit of your shop is that it has revealed one of them. I would not feel badly about it for a moment because this was a shop and you just provided valuable intel.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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May 05, 2016 03:06AM
The system definitely should have caught it. Just ten returns per week with a couple bucks lost per return is over $1K per year in lost revenue for that one store. Multiply that by 1,254 stores, and your report could save the company well over a million dollars annually. And that's before word gets around that you can turn a profit by buying and returning at Ross. You deserve a major bonus! (Or at least 1.25 million hero citations.)
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May 08, 2016 02:35PM
I would not feel bad. It's the reason we do what we do!

Evaluating and mailing packages since 1994
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May 08, 2016 04:06PM
Since it was a computer error, I wouldn't worry too much about it. The cashier will likely get retrained, perhaps all the cashiers.

Of course, if you still feel bad about the extra money, you do have two choices. One, you can return to the store, ask for a manager, and explained what happened--LEAVING OUT that it was a mystery shop. Two, you could make a donation to your favorite charity.

"To be persuasive we must be believable; to be believable we must be credible; to be credible we must be truthful." Edward R. Murrow

Thou shalt not steal. I mean defensively. On offense, indeed thou shall steal and thou must.--Branch Rickey
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May 09, 2016 12:44PM
I guarantee the store stopped caring about it the moment you walked out the door. If you went back now, they'd just say don't worry about it. It's already accounted for. Just let them deal with it on the back end by ensuring it doesn't happen again.

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