Five Guys manager uniforms

Did Five Guys change the uniform for managers and shift leaders? The past two times I've shopped there there hasn't been anyone wearing a grey t-shirt. There HAS been someone wearing a red polo, though.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

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I'm still seeing gray shirts in my area, maybe regional?

Maybe, but if so they should update the report form.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

@KathyG wrote:

Maybe, but if so they should update the report form.

That's not for us to decide either way and is miles above our pay grades.

As far as I remember, the grey, white or black shirt is what we use to identify a manager. The guidelines clearly bold out anyone wearing a red shirt is not a manager, so that's what we should stick with, unless the guidelines are updated.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

I see anyone from one employee to three employees (literally half the store, like what's the point), wearing a gray polo. My most recent Five Guys shop was this weekend. I'm in the northeast US, it might be regional, who knows.

Here in my part of So. Cal. the 5 Guys managers switched to red polo shirts a few months ago. I don't know about the report since I haven't done one in a while. They really stood out at first because all the managers were wearing brand new bright red shirts.

Edited 1 time(s). Last edit at 09/05/2016 08:46PM by wwin.

@wwin wrote:

Here in my part of So. Cal. the 5 Guys managers switched to red polo shirts a few months ago. I don't know about the report since I haven't done one in a while. They really stood out at first because all the managers were wearing brand new bright red shirts.

Good point; it's been a month or so since I last shopped a Five Guys. But it was definitely stated in the guidelines during that time that no managers wear red shirts. I don't believe the guidelines are region-based either, just based on scenario (dinner, lunch, phone, in-person, etc.).

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

I asked the question of XXXXXX and was told in no uncertain terms that managers are ALWAYS in grey or black. (I've never seen black in my area.) According to that standard that means that on my last two shops there hasn't been any managing going on.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

Edited 1 time(s). Last edit at 09/05/2016 10:54PM by KathyG.

@KathyG wrote:

I asked the question of ******* and was told in no uncertain terms that managers are ALWAYS in grey or black. (I've never seen black in my area.) According to that standard that means that on my last two shops there hasn't been any managing going on.

What did their guideline say though?

Like I said, at the top of the Five Guys guidelines for quite a long time, the guidelines have always stated in bold red text of grey, white or black shirts vs. red shirts to differentiate managers.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

I wondered the same thing last week. Guy who was working as manager in a grey shirt last time was wearing a red polo this time. He was still acting in charge, and when I finished and got home, I double checked the guidelines to see if they had updated it. Nope. So I marked no manger visible.
I assumed he was the manager, but I also wasn't going to assume that for the report, I mean for all I know he could have just been demoted and the demotees have to wear polos.
I will say this, it was a nice polo, i wanna buy one.

Tarantado, thanks for catching my mistake! I deserved to have my hand slapped, pairing the client with the MSC. Changed my post accordingly.

@Tarantado wrote:

@KathyG wrote:

I asked the question of ******* and was told in no uncertain terms that managers are ALWAYS in grey or black. (I've never seen black in my area.) According to that standard that means that on my last two shops there hasn't been any managing going on.

What did their guideline say though?

Like I said, at the top of the Five Guys guidelines for quite a long time, the guidelines have always stated in bold red text of grey, white or black shirts vs. red shirts to differentiate managers.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

Edited 2 time(s). Last edit at 09/06/2016 01:31PM by KathyG.

The report needs to be updated. Managers at some locations are now wearing polo shirts of various colors. The regular crew members wear red t-shirts.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson

I have been doing these for a while. Here, there is always at least one crew member/manager in a grey or white shirt. Sometimes, every crew member is wearing a grey or white shirt. However, that being said, I have seen the crew members I KNOW are managers, in red shirts, only because I know they are managers from previous visits. I think it just must be a case of dirty laundry.....maybe no clean grey or white shirts....so they just put on a red one, to still be in uniform.

As far the reporting goes, I would just report what you see. If you see someone in a grey or white shirt, report it, if you don't report that.

I work on a different assumption when a known manager is wearing a red shirt--they aren't the guy/gal in charge this visit but rather are helping cover at 'red shirt' wages. I suspect there is a limit as to how many manager wages are paid per shift, though indeed there have been times when I have seen 3 white shirts running the place with no red shirts at all.

I just want to be clear the red shirts the OP is talking about aren't the normal red t-shirts these are new red polos. At every location I've been to lately, there are no white shirted employees only red polo, red t-shirt and the occasional black polo corporate employees.

the guidelines have been modified to remove the "t-shirt" phrasing. they just refer to the color and not the style. sorry if this has already been posted but i haven't had the time to read all comments on this thread.

And what's up with teh requirements that employees NOT wear a name tag?

@optikdave wrote:

And what's up with teh requirements that employees NOT wear a name tag?

company-wide policy = no name tags. if you want the reason why i suggest you contact their corporate office.

guidelines now just mention the color with no mention of "t-shirts, etc." so the color matters, not the style of shirt.

I saw something that was bad in the restroom on a 5 guys shop. I snapped a photo of it and just realized after all this time that I can attach photos to the survey at the end. I dinged them for the issue and put in the narrative to see photo and it went approved within hours. No way for a manager to deny a photo. I will be taking photos of overflowing garbage cans and other cleanliness issues that are not addressed on my way out the door from now on. This way there is no disputing the shop and the shopping company can be confident in the reporting not being exaggerated.

@scanman1 wrote:

I saw something that was bad in the restroom on a 5 guys shop. I snapped a photo of it and just realized after all this time that I can attach photos to the survey at the end. I dinged them for the issue and put in the narrative to see photo and it went approved within hours. No way for a manager to deny a photo. I will be taking photos of overflowing garbage cans and other cleanliness issues that are not addressed on my way out the door from now on. This way there is no disputing the shop and the shopping company can be confident in the reporting not being exaggerated.

I've written some pretty ridiculous things in the Five Guys narratives, and the MSC has never not believed me, or asked for more clarification. I don't think taking a picture is necessary at all.

Same situation for me too. Clearly the guy in a red shirt was barking out times, encouragement and directions but since he was in a red shirt: 'nope'.

Evaluating and mailing packages since 1994

I was just deleting old emails and noticed one from the MSC's help desk. I apparently did a shop when the manager shirts first changed and asked how they wanted me to handle it (looking at my copy of the report, I said they the white shirt managers were present) . Help desk's response said basically sorry we didn't write back for days, we'll forward the info on to the team and if they think the answer you selected was wrong they will contact you. I never heard anything and the job was approved.

5 Guys has not changed their guidelines. The corporate store are usually run by the Corporate trainers who wear red polo shirt. Gray shirts are the GM and shift leaders. Blue or Black are corporate employees.
Thank you!

I just wish the MSC /company would update the guidelines to include the red polos in their description (like they do with the other employee categories) and how they want us to consider them. Suraj, your post makes it appear like you are associated with the company or MSC and it sure would be wonderful to get real answers, but your statement is made anonymously by a new member on a discussion group. While helpful, it doesn't explain if the MSC/company want us to consider the corporate trainers as managers or regular employees.

The red polo employee I saw last week was signing off electrical work completed at the site. That and other behavior made it appear like she was managing. Fortunately, a black polo came on shift before I finished my shop so I didn't have an issue on my report.

Edited 2 time(s). Last edit at 10/09/2016 07:10PM by wwin.

My last shop took 15 minutes to get my burger, the manager was in the back room most of the time. The girl at the grill was using the spatula to press the burgers down onto the grill and not doing it hard enough to squish so my burger was black on the edges when I got it.

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Five Guys manager uniforms

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