Employee Access to Hotel Room

Hey all! I am currently doing a hotel shop that requires me to have an engineer or housekeeper come to the room. They have to physically enter the room in order to test the required functions. I've always used a burned out light bulb as my scenario since it easily requires access. Well today, my plan was foiled because they have no on-site engineer today. Anyone have any ideas that would require someone to enter my room?

Thanks for the ideas!

Shopping central Arizona.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

More About Hotel Mystery Shopping

Certainly someone is qualified enough besides an engineer to change a lightbulb, but we have turned around the batteries in the remote control before and also disconnected the chain in the bathroom toilet tank. Since the engineer is not onsite, though I guess this would not be a good time for the toilet scenario. But anyone can change out batteries in a remote control!!!! I'm sure others can think of good ideas as well.

You can ask for more towels from housekeeping. You can mention that you like to shower often and prefer fresh towels each time.

Edited 1 time(s). Last edit at 10/22/2016 11:12PM by catgrannyof5.

Yeah, and I have asked for additional conditioner before or some toiletry item that isn't present like a toothbrush. Most of the time I have to do a separate housekeeping scenario in addition to the engineer scenario.

And I am thinking that housekeeping won't have to come into the room to deliver towels, conditioner, or a toothbrush and aren't likely to do so if the guest is in the room, which I am sure is a requirement since the shopper has to comment on the interaction.

Edited 1 time(s). Last edit at 10/22/2016 11:20PM by JASFLALMT.

Sometimes when housekeeping has left for the day, another associate would deliver the towels.Or you can ask for additional bed pillows and give whatever reason to make it sound believable.

But the OP needs them to physically come into the room. The person delivering towels, toiletries, or bed pillows will not have to enter the room to do that. It's best to stick with a simple engineering task like changing batteries in the remote.

Could you spill something and ask that they send a housekeeper to quickly vacuum for you?

Here's how I would have get the additional pillows delivered to my room. If it is after dinner time, I would call to see if I can get additional pillows and asked if I can get them within a couple of hours because I was planning to sleep by so and so time. The staff will try to accommodate my request. Or mention that the hair dryer was not functioning properly while in use. You can ask the staff to check the plug circuit or the hair dryer.

Definitely the hair dryer thing, but anything that could possibly be a handoff at the door isn't going to work very well. The OP needs them to enter the room, so delivering pillows isn't likely to get them to walk in. They are likely just going to say at the door, "Here you are," and leave.

How about saying that you have a "leakage" problem and needed the bedding to be change?

Of course, it's a hotel that you don't plan on returning to if you mentioned that.

Housekeeping and Engineering are two totally scenarios when it comes to performing hotel shops. The battery in the remote control scenario is NOT an engineering problem; it is a housekeeping issue. The hotel shops I perform specifically say NOT to use the battery in the remote excuse.

Using the broken light bulb scenario is getting harder and harder to use since most hotels have switched to LED lighting. You can't just shake a light bulb to "break" it like you used to.

If Engineering is not there on the day you check in or you waited too late in the night to call Engineering, you will need to wait until the next morning to perform that scenario. I always try to get any many as my requirements done soon after I check-in at the hotel. Leave breakfast and checkout for the morning.

@catgrannyof5 wrote:

How about saying that you have a "leakage" problem and needed the bedding to be change?

That's gross!

Thanks all. I think I'm going to go with something spilling on the floor and hoping that works. Thanks for the suggestions!

Shopping central Arizona.

@Sybil2 wrote:

Housekeeping and Engineering are two totally scenarios when it comes to performing hotel shops. The battery in the remote control scenario is NOT an engineering problem; it is a housekeeping issue. The hotel shops I perform specifically say NOT to use the battery in the remote excuse.

Using the broken light bulb scenario is getting harder and harder to use since most hotels have switched to LED lighting. You can't just shake a light bulb to "break" it like you used to.

If Engineering is not there on the day you check in or you waited too late in the night to call Engineering, you will need to wait until the next morning to perform that scenario. I always try to get any many as my requirements done soon after I check-in at the hotel. Leave breakfast and checkout for the morning.

This one doesn't disallow any particular scenario, however I did try the remote a few days ago doing the same shop and that also backfired on me.

Ironically enough, I did legitimately have a light bulb out in my room, so the scenario was perfect. However, considering I checked in around 4 PM and called down immediately, either their engineer gets off early or they don't have anyone on the weekends.

In any case, this particular hotel shop only requires three total interactions and all are fairly short and simple, one of which was check-in and one other which I can't do until later this evening or tomorrow morning. When I do more involved hotel scenarios, I also do the majority of the shop as soon as I can after check-in.

Shopping central Arizona.

Yah...but that would require some sort of..evidence. I guess I could use water, but I don't think I could survive if I tried that. LOL

Shopping central Arizona.

Sprinkle a little water around the base of the toilet. Call the desk and tell them you think the toilet needs a new wax ring before there is too much damage. You should get plenty of immediate attention!

@bestofbothworlds wrote:

Sprinkle a little water around the base of the toilet. Call the desk and tell them you think the toilet needs a new wax ring before there is too much damage. You should get plenty of immediate attention!

That's a great one! I'm going to use that one!
I had a couple instances where I loosened the toilet seat and some where I carefully pulled the towel rack off the wall. My most recent one I ended up disconnecting the cable TV on the inside of the wall. Getting a little brazen, I think. Got to start simplifying.

The two best ones so far are two that were not fabricated. For one the sink drain leaked so badly that there was water all over the floor when i got there. The engineer spent half an hour on it before changing my room.
The second was gross- when i got into the room the tub floor was covered in muck. I called down and they came and cleaned it. A half hour later I heard the rumbling of a drain backing up... into my tub. There it was, muck flowing out of the drain into my tub. Friggen nasty. Got upgraded to a suite that time.

Hotels are fun.

______________________________________________________________________
Seriously, nobody cares that you're offended.

Housekeeping dosn't come into the room unless you have a feather allergy and need the duvet and bedding changed. They usually deliver and hand them at the door way. Engineering usually enters to fix something. You can have them come open/close Windows/sliders, lower/raise the A/C/heat, fix a closet door after you unhinge it, fix the time on the clock/turn off the alarm, loosen the cable behind the TV so the picture is fuzzy, take down the shower curtain, unscrew the drain off the bathtub, etc.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

A half hour later I heard the rumbling of a drain backing up... into my tub. There it was, muck flowing out of the drain into my tub. Friggen nasty

Eeeeewwwwww!

Edited 1 time(s). Last edit at 10/24/2016 04:27AM by bestofbothworlds.

Sorry, only registered users may post in this forum.

Click here to login

Employee Access to Hotel Room

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine