I recently did a MetroPCS shop and the entire experience was incredibly disappointing. The initial salesperson was so uninspired. She could not tell me much about the dummy phones on display. She did not describe the plan options or suggest additional features. I had to coax everything out of her! Once I chose a plan and phone, she rang up the sale and included a $6 per month handset insurance charge which she had not offered and I did not request. The return portion of the shop was just as bad. Neither of the employees knew how to make a return! The return employee (different from the purchase employee) called the owner who was clueless. She called the "manager" four times who never answered her phone. Finally she called a friend at another store who walked her through a return. The employee used her phone to stream a live video of the computer monitor to her friend, who in turn told her what to do. The return took 41 minutes! Does anyone out there have MetroPCS as their real-life cell phone service? Is the cell phone service as bad as that shop? I have done a Verizon purchase/return shop and it was great from start to finish. I never seem to have problems when I do AT&T shops either. Based on my one experience with MetroPCS, I would probably never do business with that company.