Gotta vent on schedulers ...

I take this job for a scheduler at the last minute, bonused to almost double. Great. Not too far from the house. Also great. The sign up form asks if I confirm I will input the data within 24 hours. No problem.

After I accept it, the scheduler writes to me saying to make sure I input the results by midnight since her client is waiting. What?????

The next day I go out and do the shop even though we are having gale-force-winds, just so I can get it done that day since they are waiting on it. I get stuck in traffic for almost four hours due to road construction and don't get home until after midnight. However, I stay up and hurry to get the report in before finally falling into bed because "they really need it in a hurry" and "the client is waiting".

Here it is over 24 hours later and they still haven't processed the report. Grrrrrrr.

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I believe the next step on their end was to get an editor to go over your report. They do not take your report straight to the client without proofreading it.
I'm sure junk knows that. If they are in that much of a hurry they should have had an editor standing by, so to speak, because "the client was waiting."

Kimmie - You are exactly right..

And it is still unedited even this morning not quite 36 hours later.

That scheduler has forgotten that credibility goes two ways in this business.

I will go out of my way for a good scheduler because good relationships can lead to valuable information, bonuses, or special projects. But schedulers who use me and then cast me off like an old shoe get charged more or don't get my time when I have other things going on.

No wonder she always has to send pleading requests for help. Harrumph.
It's not always the scheduler, though. There are several tiers and folks who go into the shop. If the boss wants it NOW and the scheduler relays the message, once you do your part and they have done their part, you can't necessarily blame them for the slow processing... I get why you're frustrated and all though. I was lucky today--did a shop yesterday and the website was down. A scheduler reassigned the shop that had disappeared from my board and once I input date, it was twelve minutes ish when I received an edited and submitted to client email grinning smiley

Frustrating yes. But the delay is almost certainly not with the scheduler. She has no control over who edits it or when. She may not even know (depending on the MSC) who the editors are for a given shop unless it is kicked back, or even then! From what I have seen, there are few MSCs where a project/client manager's team of schedulers and reviewers know one another and communicate about the shop's progress. Some MSCs are known to actively discourage schedulers from being in contact with editors.

So, my thought is that, for responsibility, we need to look one rank higher than scheduler and editor, to the project/client manager.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
I have a situation where I "tried" to cancel a dinner shop. I wrote three times giving them plenty of time to reschedule. I never heard back, and the job is due Tuesday. My companion can't make it and it is for two
which I explained. I said I would do it alone if they approved, but need it in writing. What now?

Live consciously....
Try to call first thing on Monday.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
@walesmaven wrote:

Try to call first thing on Monday.

Was planing on that, but if they didn't respond Wed. Thursday, Friday????????

Live consciously....
I picked up a round of shops (8) early last month that I was planning on doing over the span of the week. On the last day I still had 2 to do. I made the store visits and took notes, and then got called into work (temp part time job I had picked up) so I didn't have time to enter the reports which were due at midnight. I emailed the scheduler to ask for a 24-hour extension (I saw other shop postings for the same client in different cities that had not been scheduled yet so I knew it would be okay to ask for the extension). She did not respond. I got home at 11:30 PM that night and didn't have time to enter the reports and was exhausted. I noticed that the due date had not been extended. The next morning I got up and submitted the reports before 10 a.m. I contacted the scheduler again to see if I was going to be dinged for being late, and again, no reply. I received several emails with posts for assignments for the same client from this scheduler throughout the week with a much later due date but never got a response from the scheduler about my late shops. Nine days after I submitted those last two shops, I received my shop scores of 8 for being late on the shops, even though they were not graded for over a week. The previous 6 I had turned in on time I received 10s.
They cancelled it on the site....Company is European and it cost me to call....but all is good.

Live consciously....
I'm to the point where I do very little with regards to mystery shopping. The fees keep dropping. I'm not deactivating accounts, because things can change and occasionally I come across a shop or two I know I will enjoy and the fee is reasonable, but for the most part, I've become a "very" part-time shopper. I have other streams of WAH income that are a lot more lucrative than mystery shopping and scheduling are/were, with a lot less stress.

I have one shop scheduled for December so far.

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.
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