Did a shop today where you get waited on by a carhop. I think I followed all the guidelines: pushed the button, no response so after 5 minutes, moved to another slot, tried again. I waited 7 more minutes for a response. Response was not good. Twenty-three minutes later, yay, here comes the carhop! Nope. She delivered an order to a car that parked and ordered after I did. Five minutes later, yay, finally, here she comes again! Nope. Delivers an order to a second car that arrived and ordered after I did. As she is sauntering (no, I won't use that word in the report, but it's what she was doing!) back to the restaurant, she saw someone she knew. Right next to my car! They exchanged hugs and started a lengthy personal conversation (I could hear it).
Thirty seven minutes after placing my order, I went inside and checked the restroom. And I cancelled my order.Then I left. I did tell the person I spoke to "I've been here since 2 o'clock, and now it's 2:45 and I haven't received my order. That's utterly ridiculous."
The guidelines say I can leave after 20 minutes of waiting, if I don't get my food. It doesn't say anything about cancelling the order, or saying anything to anyone.
And, of course, no receipt, no photo of food.
I have a long relationship with the MSC, but I'm a little worried. I hope they'll take my word, as I have absolutely no proof of visit.
But I'm afraid, too, that cancelling my order and telling the person the wait was ridiculous was something I wasn't supposed to do. But I was thinking, "I'm a regular person, really pissed off after waiting 45 minutes, seeing patrons who ordered after me get their orders, and the carhop STILL visiting with her friend -- if I wasn't "shopping" this location, what would I do? What would an ordinary customer do?" Well, I really wanted to throw a full-on hissy fit, get an apology or a coupon for a free meal for later, or complain to the manager. SOMETHING. ANYTHING.
I'm not a rude person. I think, under the circumstances, I was quite reasonable. While I did say the wait was ridiculous, I did say "please cancel my order". I probably LOOKED impatient. And I was STARVING, LOL!!!
A starving, angry redhead? Not on your bucket list of things to deal with, let me tell ya!
I thought cancelling the order was the polite thing to do, rather than have the carhop take it out to deliver it and just find me gone.
Anybody run into this before? How did you handle it on-site, and on the report? If I put every detail in the report, won't I be "outed" as the shopper?
Thanks for any insight.
Edited 2 time(s). Last edit at 06/21/2017 11:53PM by ceasesmith.