Conflicting information in Guidelines
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You did the correct thing by contacting the scheduler immediately. If you have a way to save the initial fee structure, that would be a really good idea. If you are able to send, for instance, a screen shot of the original offer to the scheduler or project manager, you should not have any troubles with most MSC's.
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@MFJohnston wrote:
You did the correct thing by contacting the scheduler immediately. If you have a way to save the initial fee structure, that would be a really good idea. If you are able to send, for instance, a screen shot of the original offer to the scheduler or project manager, you should not have any troubles with most MSC's.
Ok, good to know. I did manage to print everything out, including the documents that list the higher pay, so if need be, I can send them in.
I just realized that I am not even sure if I contact the correct person. I applied for this shop on KSS, and they sent me an email stating I was approved for the shop, but it was going to be scheduled through a company they work with, Shared Insight. I got the approval from Shared Insight, and downloaded everything off of their site, and used the 'Help' link to contact them once I realized the inconsistency in information. Being so new, I haven't worked with either KSS or shared Insight. Should I be contacting KSS instead?
I would start with KSS as they were the ones that posted the compensation you agreed to take.
Hard work builds character and homework is good for your soul.
Update: The scheduler form Shared Insight replied to my email and apologized that the shop notes were not up to date, and did not reflect the updated $25.00 reimbursement and $10 fee. Maybe it's because I am so new, but I just am terribly confused by all of this. Just for an easy recap:
The Posting and Questionnaire: $25 fee, $10 reimbursement
The Shop Notes: $10 fee, $18 reimbursement
The scheduler's email: $10 fee, $25 reimbursement
Should I ask for further clarification on this? A $25.00 reimbursement seems so high to me, as this is for a haircut at a salon that only charges around $10.
Edited 1 time(s). Last edit at 06/08/2017 09:52PM by Ksauber.
The Posting and Questionnaire: $25 fee, $10 reimbursement
The Shop Notes: $10 fee, $18 reimbursement
The scheduler's email: $10 fee, $25 reimbursement
Should I ask for further clarification on this? A $25.00 reimbursement seems so high to me, as this is for a haircut at a salon that only charges around $10.
Edited 1 time(s). Last edit at 06/08/2017 09:52PM by Ksauber.
If the haircut is only $10 the value of the shop is $20, not the $35 you originally agreed to or they were advertising. The first question to ask yourself, is this acceptable?
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@LisaSTL wrote:
If the haircut is only $10 the value of the shop is $20, not the $35 you originally agreed to or they were advertising. The first question to ask yourself, is this acceptable?
Well, this is the place I normally go to get a haircut, I was going to get one anyways, and it is about 1 mile from my home, so the $20 value is more than acceptable. If it would have been posted that way, I probably would have taken the job. I guess what doesn't seem acceptable to me is the fact that it I essentially was contracted for $35 but will only be paid 57.5% of that. I'm just no sure if the 42.2% i worth potentially ruffling the feathers of a company I have no relationship with yet.
Does the $25 reimbursement cover a tip ? If so, you will get a few dollars more value.
How is the haircut so cheap ? Do you know if it will cover any other services, like wash, blow dry, etc ?
How is the haircut so cheap ? Do you know if it will cover any other services, like wash, blow dry, etc ?
Since you are an IC, therefore a small business owner, if you approach the issue professionally there should be no "ruffled feathers." If their reaction is bad, it may help you decide if it is worth pursuing a relationship. If you didn't before, include screenshots or copies of emails documenting the original offer.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@7star wrote:
Does the $25 reimbursement cover a tip ? If so, you will get a few dollars more value.
How is the haircut so cheap ? Do you know if it will cover any other services, like wash, blow dry, etc ?
The notes for this say that I have to get a hair cut, but can add on other items as well. They will only reimburse up to $18 (or $10 or $25, depending on which communication is accurate). If the reimbursement truly is $25, then it would cover the tip, plus I would probably add on another service or product. However is the reimbursement is only $10, I wouldn't spend extra money on anything other than the tip, since it would essentially be coming out of my pocket at that point.
This particular salon charges a la carte for services. The hair cut does not include washes or dry or style. For the $10 you are lucky if they brush the loose hair off of you.
Nope--it's not at all unusual to find conflicting information in fee schedules, shop guidelines, the questionnaire, etc. It's one of the most frustrating things, to me, about mystery shopping!
I'm guessing that the scheduler's reply to you is probably correct ($10 fee, $25 reimbursement), but it sure can't hurt to e-mail again and say that you're just confirming that "$10 fee, $25 reimbursement" is correct.
I can't see an MSC paying a fee of $25 for such a shop, but a $25 reimbursement seems a good deal if you add on services and get as close to $25 as you can without going over! Especially if it's where you usually go and you were planning on a cut, anyway. If they don't do anything but simply cut your hair for $10, that seems barely enough of a service for you to evaluate the place....
I'm guessing that the scheduler's reply to you is probably correct ($10 fee, $25 reimbursement), but it sure can't hurt to e-mail again and say that you're just confirming that "$10 fee, $25 reimbursement" is correct.
I can't see an MSC paying a fee of $25 for such a shop, but a $25 reimbursement seems a good deal if you add on services and get as close to $25 as you can without going over! Especially if it's where you usually go and you were planning on a cut, anyway. If they don't do anything but simply cut your hair for $10, that seems barely enough of a service for you to evaluate the place....
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
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