Grrrrr....venting
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Here's MY vent. The guidelines read, and I quote:
"Please scan your invoice. Isolate the receipt on your scanner with your scanner tools, so ONLY the receipt is scanned, filling the entire image area sent to us. If your scanner doesn't allow this, then crop it so that only the receipt shows."
I did this. This morning I get an email:
"These reports require a full, clear image of the actual dealership invoice, not just your payment receipt. Please resubmit this report as soon as possible with the receipt attached (all pages)."
Really?
Edited 1 time(s). Last edit at 07/23/2017 01:23PM by mrsdeb.
"Please scan your invoice. Isolate the receipt on your scanner with your scanner tools, so ONLY the receipt is scanned, filling the entire image area sent to us. If your scanner doesn't allow this, then crop it so that only the receipt shows."
I did this. This morning I get an email:
"These reports require a full, clear image of the actual dealership invoice, not just your payment receipt. Please resubmit this report as soon as possible with the receipt attached (all pages)."
Really?
Edited 1 time(s). Last edit at 07/23/2017 01:23PM by mrsdeb.
Mrsdeb, that would frustrate me too.
Contradictory guidelines? What? Who ever heard of such a thing? JK, LOL. Yeah, I had the same thing doing a pizza shop where the guidelines stated I should crop the photo, but then stated to submit an unedited photo of the pizza. Isn't cropping part of the editing function? Pretty sure that unedited means don't crop it.
Yes, about the notes. I've written to The Source MANY times (and put the questions in the notes on the shop report themselves) trying to clear up if they ask you if you want additional meat or cheese. But what if they literally say "Meat or Cheese" and not something specific. I've never gotten an answer, EVER. Then I received an email scolding me for putting yes, she asked if I wanted an additional item. It's always been accepted before. Either they were editing and deleting my 'yes' and finally just got sick of it and let me know or there's a new editor that's crrrrazy about doing their job. I can tell you the result of this. Never, anymore, will I chase down a grocery, produce or meat/seafood associate to evaluate. If they're constantly in the backroom, on the phone or just not there, so be it!!!
@spicy1 wrote:
Never, anymore, will I chase down a grocery, produce or meat/seafood associate to evaluate. If they're constantly in the backroom, on the phone or just not there, so be it!!!
Here's what I've done so far for my grocery shops.....I will walk through each dept twice, for 2 minutes each. If no one shows up, in addition to checking off that I could not evaluate a dept member, I add a note at the end of the report where it says something like, "Additional Notes" or something like that, telling them I walked thru such and such a dept for two min, and give them the times, and tell them no dept member was there. That way, they can check their videos if the store tells them otherwise.
As far as a grocery associate, usually I manage to evaluate one. But there have been occasions where no one was in the aisles after 3 or 4 passes through the store. Then I just go to CS and ask where something is. If they walk me, fine. If they don't, fine. Either way, I put in the notes that there were no associates in the aisles after so many walk-thrus in the aisles, and that I asked someone at CS about an item and write the results of that.
So far (fingers crossed!) the reports have always been accepted.
Maybe it's the heat but I swear I could 'hear', in their demeanor, the Associates today saying "hmmm, I wonder how fast I can get away from this customer" (frozen, grocery and dairy primarily) as they talked to me as they continued to walk away. Funny, I also completed a competitor shop today and they were amazing. They have a new rewards program and were recently bought (or transferred). Hmmm. Being in retail, sort of, I looked at the wages for these Associates; it's not that great. There absolutely must be a real in-store (by the Manager/Director) focus on stocking! I wonder if, like Walmart, they are told about the 7-10 foot rule once during training after the initial hire and that's it and there is no reward/return for following that rule.
Ya, the shops across the midnight hour have given me this issue every time. Doesn't matter what date I put. That report is coming back for me to change it or I get an email I shopped on the wrong date.... Omg...
Here's my latest vent - scheduler asks on Friday, "What will it take to go to X, Y, and/or Z? I have to finish these up before the end of the month." I give her my price for the Timbuktu drives, letting her know that I will hold open Monday for her, and to please let me know either way. She has 15 more minutes before I grab other end of the month stuff.
If a scheduler asks me rather than me offering, she needs to get back to me in a timely fashion.
If a scheduler asks me rather than me offering, she needs to get back to me in a timely fashion.
"Let me offer you my definition of social justice: I keep what I earn and you keep what you earn. Do you disagree? Well then tell me how much of what I earn belongs to you - and why?” ~Walter Williams
@spicy1 wrote:
Maybe it's the heat but I swear I could 'hear', in their demeanor, the Associates today saying "hmmm, I wonder how fast I can get away from this customer" (frozen, grocery and dairy primarily) as they talked to me as they continued to walk away. Funny, I also completed a competitor shop today and they were amazing. They have a new rewards program and were recently bought (or transferred). Hmmm. Being in retail, sort of, I looked at the wages for these Associates; it's not that great. There absolutely must be a real in-store (by the Manager/Director) focus on stocking! I wonder if, like Walmart, they are told about the 7-10 foot rule once during training after the initial hire and that's it and there is no reward/return for following that rule.
What is the 7-10 foot rule?
Thanks.
At Kroger it's the 7 foot rule. At Walmart it's the 10 foot rule. If a customer is within 7 feet of you, as an employee of Kroger, you are required to engage with them; providing a non-verbal or verbal greeting or an offer of assistance if you are not already assisting a customer. Same for Walmart, but 10 feet. Every retail store has that type of requirement. At Target it's 10 feet also.
I did a new-to-me shop yesterday, but fairly simple. Read the guidelines, took the test, all prepped and ready to go. Hit the store, everything goes just swell. Sit down to do the report, and it says "please upload photos of the XXX on display".
The guidelines say take a photo of the store front. Not one word, not a hint, that the shopper is to take photos inside the store.
Grrrrrrr!
The guidelines say take a photo of the store front. Not one word, not a hint, that the shopper is to take photos inside the store.
Grrrrrrr!
Yikes, that's sorrowful of the msc to do that!
Spicy, they didn't get their photos, either. The shop was 100 miles away. I got the photo of the store front, the business card, the receipt for my purchase. I read the entire questionnaire beforehand, too. But as I started filling in the report, more questions appeared -- you know, one of those danged things. Drive me crazy!
@ceasesmith wrote:
I did a new-to-me shop yesterday, but fairly simple. Read the guidelines, took the test, all prepped and ready to go. Hit the store, everything goes just swell. Sit down to do the report, and it says "please upload photos of the XXX on display".
The guidelines say take a photo of the store front. Not one word, not a hint, that the shopper is to take photos inside the store.
Grrrrrrr!
I did a shop recently. It's one I've done before, but the guidelines changed and specified just an exterior photo. No inside photos, no business card. The guidelines specifically said not to ask for a business card because it's a give-away that you're the shopper. Guess what was required when the report was submitted? I didn't hear back (yet?) so I guess the guidelines were updated before the report was. Crossing my fingers for you that the report is accepted.
@spicy1 wrote:
At Kroger it's the 7 foot rule. At Walmart it's the 10 foot rule. If a customer is within 7 feet of you, as an employee of Kroger, you are required to engage with them; providing a non-verbal or verbal greeting or an offer of assistance if you are not already assisting a customer. Same for Walmart, but 10 feet. Every retail store has that type of requirement. At Target it's 10 feet also.
Actually, if it's a 7-10 rule, 10 is nonverbal (smile and eye contact), 7 is verbal engagement. Not like anyone at Wal-Mart does that. You might get a scowl and an eye roll. At hotels its a 5-10 rule. It's usually in the guidelines for hotel shops.
@ceasesmith wrote:
I did a new-to-me shop yesterday, but fairly simple. Read the guidelines, took the test, all prepped and ready to go. Hit the store, everything goes just swell. Sit down to do the report, and it says "please upload photos of the XXX on display".
The guidelines say take a photo of the store front. Not one word, not a hint, that the shopper is to take photos inside the store.
Grrrrrrr!
I did a shop very similar to this one. There was nothing said about any interior photos, so I didn't take any. The report asked if I was able to capture a photo of the product. Since there was no place to explain that I did not, I submitted the report without it. There were three required POVs for this report, as it was.
I've never taken a photo, is this new, as i have one one Saturday...already took test and it said nothing about now needing a pic., only receipt....we are talking about Krogers, right?
Live consciously....
No, not Krogers -- large household appliances.
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