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Feel A Bit Dishonest

August 09, 2017 08:20PM
I have done several shops where I have actually gone back on my own time and purchased (from the same person) the item I was doing my shop for earlier. I do feel a twinge of guilt when I am having to say "no" to some things that should have been said by the salesperson, but then again, it is their job to follow company policy. I was in commission sales for many years and there are a lot of people who are not cut out for the job.
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August 12, 2017 03:49AM
Intellishop sucks the life out of you for car dealership visits. they expect a full summary for 17 or 25 dollars. Longest form I have ever seen. I would do dealership visits for Bestmark since test drive is not mandatory and their forms are simple to fill out. long but not much narrative required.
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August 13, 2017 02:47AM
We are Quality Assurance, plain and simple. Nearly every job should have some form of QA. With the clients, they just choose to have someone from outside the company doing it. Its not a waste of their time; its an opportunity to grow and get better or be rewarded for already being the best.
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August 13, 2017 02:43PM
I had an experience that inspired me to pause and re-think my role. Had I been able to do everything as written in a shop guideline, I would have inconvenienced a real "customer" to the point that they would have had to reschedule something. A reschedule would have been... well, we do not know how many people or events might have been affected by that reschedule. Fortunately, some information could not be known until the moment of my arrival and I was able to adjust my actions. The "customer" and their situation were undisturbed and no one had to reschedule something as a result of my mystery shopping activities.

Quality Assurance programs should be evaluated from time to time, lest a business or customer suffer from unanticipated or unwanted consequences associated with Quality Assurance activities.
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August 15, 2017 01:18AM
This evening (since I had a shop); this thread came back to mind. Here's maybe another reason why this is important - customer service is hard. I've found that my day was always better when I had customers that smiled and weren't hassles. While we aren't supposed to stand out and be memorable, that doesn't mean we can't still be kind. I may play ditzy on some of my shops, but I always try to be kind. Which may make their day a little bit better.
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August 15, 2017 01:20AM
Absolutely right! I'm not a giddy shopper but I am very polite, congenial and heavy handed with the thank you, you made my day, you helped so much, I did not know that.... compliments!
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August 15, 2017 07:42PM
I can't stand doing the car mystery shops or electronic shops. I feel like I am wasting their time and lying. I don't like it so I won't sign up anymore.
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August 17, 2017 12:44AM
Car dealership shops were best for me when I was truly looking for a new car. I think that should be a requirement-- looking for a new car. They do that with oil change shops, like you are supposed to need an oil change. I have in the past done many car dealership shops, only because they were so abundant, but my husband loves looking at cars so it wasn't a big deal. To only be there for the $17 is definitely wasting the sales person time. Someone else may come in to buy and they won't get that person cuz they are tied up with a secret shopper. It's IMO,, not very ethical.
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August 17, 2017 12:47AM
Also, it's not unethical for the shopper, but the dealership who is ordering these secret shops. They are not treating their salespeople fairly IMO, especially since they are only paid on commission. They need better supervision, it's a management issue.

Edited 1 time(s). Last edit at 08/17/2017 12:48AM by rothers27.
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August 17, 2017 12:51AM
I'm going to ignore the $17 fee because I know of nobody who will do it for such a piddly amount.

Our mystery shops are part of the ongoing training sales associate receive. We identify weaknesses to be addressed and associates get rewarded for good performances. Anything helping an associate improve their performance helps them make more money. You can't work under the assumption everyone who walks through the door will become a paying customer. It is far from the reality. As mentioned previously in this thread, we should visit at slow times and make a point of keeping our shops as short as reasonably possible within the guidelines provided by the client.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
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August 17, 2017 01:20AM
Does Quality Assurance always work as planned or intended?
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August 17, 2017 01:35AM
$hit carsales people say [www.youtube.com] Nothing always works. But there has to be checks and balances in everything in life. Otherwise, Kentucky Fried Chicken employees would be taking a bath in the kitchen sinks....oh, that's right, they did. [www.youtube.com] Ok, I meant Burger King.....oh, that's right, they did too [www.youtube.com].
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