Hi:
Reducing a word document is not possible. If the document is in a graphic format (.jpg, .gif, .tif, etc.) it can be inserted in a word document and scaled because it is a graphic. But why would you want it to be a word document, or any text document for taht matter?
Scan the CPI and save it as a jpg to start with and send the .jpg file. I think this is what the MSP wants anyway.
If you don't have a scanner, take a closeup picture on a digital camera. That will give you a jpg file on the camera that you can upload to the MSP.
All this assumes that you have a fairly modern camera that can attach using a USB connection, or you own an outboard device that accepts a storage card and attaches to the computer using a USB cord.
Many MSP's aren't even taking faxes anymore.
I think a good shopping setup is to have a multipurpose scanner that can scan paperwork and produce printout from the computer, copies, jpg's, pdf's, faxes, and e-mail. These multipurpose machines can cost less than $100, and you can take the cost as a shopping expense. You are probably going to want a scanner anyway and a camera with a USB connection to the computer. Welcome to the 21st century!