Overall Rating vs. Likelihood to Recommend
From my point of view: The overall rating is objectivly based on the requirements. The recommendation is based on my subjective preferences.
My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.
When you get in debt you become a slave. - Andrew Jackson
When you get in debt you become a slave. - Andrew Jackson
@bptexan wrote:
What is the difference? A certain MSC almost always asks these questions in separate sections requiring narratives. Both sections ask you to rate 1 - 10. I'm tempted to copy & paste. It is frustrating they cannot combine such similar questions into the same section.
One of the companies I shop use to ask that question in 2 different sections and like you I didn't see the purpose. Now that they have done away with it, I wish it was back, along with the narrative. The employees know that shoppers no longer report on certain areas and are taking advantage of it. I just shopped one location, which I gave a low score and said I wouldn't recommend it. I tried to explain my score and reasoning in a different narrative, but I'll bet you dollars to donuts it will come back to bite me.
Unfortunately, we must report what the client wants and learn to live with it.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
I base the overall rating on the previous answers to other questions. If the place wasn't quite as clean as it was supposed to be (a few dirty tables without an employee cleaning while I was there) I might drop the rating by a point. But likelihood to recommend I can overlook a few dirty tables, especially if I could tell the place was busy. As mentioned by isaiah58 the first question is objective based on upper management standards, the second is a little more subjective.
Recommendation Qs are, IMO, B.S. Each person has different standards for what is worthy for a recommendation. In my case, I never make any recommendations of any store/product whatsoever to anyone ever. But no MSC or client wants to hear the truth that I would not recommend.
If you want my recommendation, you better be looking for a book/article to read or have previously been my employee or student and seeking a new position. Other than that, no recommendations.
Edited 1 time(s). Last edit at 11/09/2017 07:48AM by Rousseau.
If you want my recommendation, you better be looking for a book/article to read or have previously been my employee or student and seeking a new position. Other than that, no recommendations.
Edited 1 time(s). Last edit at 11/09/2017 07:48AM by Rousseau.
The evaluated or perceived quality of the shopped thing or place is not the whole story. The first part of the recommendation establishes worth or merit of the shopped place or thing. The second part of the recommendation process is based upon the persons who are receiving my recommendation. I would recommend some things to some people but not to others based upon the known preferences and characteristics of those people. For example, I might recommend an apparently worthy workout center to a fitness buff who is looking for a new gym but I would not recommend it to someone who is in a coma.
My garden in England is full of eating-out places, for heat waves, warm September evenings, or lunch on a chilly Christmas morning. (Mary Quant)
I usually give my recommendation for anything i rate 8/10. I seldom have restaurants lower than that rating, so,
yes, I recommend saying, I would return and recommend to friends and family. Not a big deal to me, I eat only
where I know I will like it....usually a mostly reimbursed job with a small fee, so, wouldn't be doing it otherwise, have to like the food and service. Once I did a great BBQ here in town, which I've eaten at on my own. The Server was having an off day, and the place was jumping with customers, I felt sorry for him, not great service,
but he was trying, which I wrote in report. I still recommended the place.
yes, I recommend saying, I would return and recommend to friends and family. Not a big deal to me, I eat only
where I know I will like it....usually a mostly reimbursed job with a small fee, so, wouldn't be doing it otherwise, have to like the food and service. Once I did a great BBQ here in town, which I've eaten at on my own. The Server was having an off day, and the place was jumping with customers, I felt sorry for him, not great service,
but he was trying, which I wrote in report. I still recommended the place.
Live consciously....
For me, the two are related but distinct. I rarely recommend a business unless my own experience there had been exceptional or if that business offered something so extraordinary that I could overlook issues the business might have. On the other hand, my overall visit could have been great but a single fault could have been so serious that I would not recommend the business to others.
Example: a restaurant made the best fried chicken I ever tasted but the dining room was very uncomfortable and the servers were unprofessional. I would recommend this restaurant to my friends and family members but advise them to order their food to go only.
Example: a restaurant specializing in a certain type of cuisine makes authentic, delicious ethnic food but its owner and staff are hostile to customers of a different ethnicity. I happen to be of that ethnicity and love the food there. Would I recommend the restaurant to others? Probably not.
Example: a restaurant visit got an overall rating of 8/10 because all was excellent except for hosts and hostesses who were rude and unprofessional. I would not recommend the restaurant in spite of the 8/10 rating.
Example: a restaurant made the best fried chicken I ever tasted but the dining room was very uncomfortable and the servers were unprofessional. I would recommend this restaurant to my friends and family members but advise them to order their food to go only.
Example: a restaurant specializing in a certain type of cuisine makes authentic, delicious ethnic food but its owner and staff are hostile to customers of a different ethnicity. I happen to be of that ethnicity and love the food there. Would I recommend the restaurant to others? Probably not.
Example: a restaurant visit got an overall rating of 8/10 because all was excellent except for hosts and hostesses who were rude and unprofessional. I would not recommend the restaurant in spite of the 8/10 rating.
Sometimes things happen on a shop that can make your visit not ideal but it wouldn’t hinder you from returning or recommending to someone else, had you not been on a shop. I will write something like “I would recommend the location based on today’s visit but I would suggest making reservations to avoid the long wait to be seated.” If the shop did allow for me to make reservations, I would not have experienced the long wait. So though the wait wasn’t fun that time, I’d let others know to be sure to make reservations so they wouldn’t experience what I experienced. Hopefully that makes sense!
Doing what I can to enhance the life of my family! I LOVE what I do 
@Rousseau wrote:
Recommendation Qs are, IMO, B.S. Each person has different standards for what is worthy for a recommendation. In my case, I never make any recommendations of any store/product whatsoever to anyone ever. But no MSC or client wants to hear the truth that I would not recommend.
If you want my recommendation, you better be looking for a book/article to read or have previously been my employee or student and seeking a new position. Other than that, no recommendations.
Thank you.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
The recommendation questions might just be someone's way of testing us. They might only want to know if we can take a stand and explain it. If it's true that perception is everything -- for some people, some of the time-- then our perceptions as expressed in our recommendations may be like those opinion polls in which one respondent's opinion is calculated as the opinion of ten a hundred people. This might give some idea of what customers value and how much weight they give to various aspects of quality.
My garden in England is full of eating-out places, for heat waves, warm September evenings, or lunch on a chilly Christmas morning. (Mary Quant)
Keeping it simple, if you have good service, good food,cleanliness, why wouldn't you recommend it (talking about restaurants only...if I go back and enjoy it over and over, of course I'd recommend it and do. They probably got many new customers from me...
Live consciously....
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