I've done three bank shops, three different branches of the same bank, for the same MSC. I followed the instructions for all 3 to the letter, the same personal credentials were presented to all 3 branches. I've been paid for 2, but not the other 1. It has not been rejected, but I have also not been paid and I cannot get the MSC to respond by phone or email, despite several attempts to understand what happened. The difference with the one branch was that their banker had a more restrictive set of criteria for opening an account than the bankers at the other two branches, so he would not open an account. I received one question by email from the MSC as to what happened, I sent an explanation and that was the last word - no rejection, no details, no payment. What has me perplexed was that the shop questionnaire had questions about this happening - i.e. - bank not approving the account. Clearly, they knew it could happen and wanted details about it. If not opening an account was an automatically rejected shop, why did the instructions not indicate to contact the MSC or scheduler immediately? Instead, I seem to have been led on, by completing the questionnaire, with full details about the shop, the condition of the branch, etc. and they just will not pay me nor respond (It's been more than a month of waiting for a call or email reply, so I guess silence is their answer. Doesn't sit too well. I've learned a lesson from this. I prefer MSCs that spell out the situations that could trigger a rejection. I realize some rejection issues are common sense, but others are less so. If I had known, I wouldn't have needed to use part of my evening filling out the questionnaire. I have quite a bit less experience than most of you - is this common?

Can you provide a clearer timeline? No need to provide exact dates....

Such as...

Agreement for how many days max after completion of your shop it'll take to have your shop paid.
Contacted the MSC XX days after the shop was performed.
Paid after XX days after those first 2 shops were performed.
How many days since you last emails/left a message to the MSC.

Etc.

The dates of the assignments are important because two shops could have been shopped before, let's say, the 15th. The third shop came after the 15th, payment will be at a later date. This depends on the MSC. Check the payment plan for the shop. Your scheduler may be helpful. Go to the HOME Page of the MSC and look up payment schedule.

The shop that I am missing the payment for was the first of the three shops, two months ago, two payment dates have since gone by (I received payment for the later 2 shops already) hence you can see my concern/confusion. This one should have been on the first payment schedule and it has not appeared for either of the later payment dates. I should have been paid in the first half of October. I have been leaving messages weekly, last message was two weeks ago - the person answering the phone says that my message is with a supervisor. The supervisor is not responding it seems.

@BarefootBliss wrote:

The shop that I am missing the payment for was the first of the three shops, two months ago, two payment dates have since gone by (I received payment for the later 2 shops already) hence you can see my concern/confusion. This one should have been on the first payment schedule and it has not appeared for either of the later payment dates. I should have been paid in the first half of October. I have been leaving messages weekly, last message was two weeks ago - the person answering the phone says that my message is with a supervisor. The supervisor is not responding it seems.

Sounds like you're doing what you need to! If you haven't I'd just stick with email and do it weekly asking for a status update regarding on the outcome of that single shop.

what msp if you don't mind?

If they are checking with the Client to see if the Branch was following protocols they should keep you informed. Too bad, it is bad practice not to answer your vendors' inquiries. Especially in the financial services industry.

Maritz you have to invoice them to get paid.

Edited 1 time(s). Last edit at 11/19/2017 09:58PM by wrosie.

Ath does not have to be invoiced to get paid.

Are you calling the MSC's official number, or someone's cell phone? I would try calling the main number(s), and call at different times of the day, especially early. You might try sending a letter if you get no response. Like, snail mail, with a formal demand for payment.