Explaining "no"...
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Yes, really. It is basically how they verify you didn't choose the wrong radio button when answering. Making such a simple mistake is quite easy.
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"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
@Iamme wrote:
Really?
Any time you answer "no," it's a bad mark against the associate. Some companies pay little attention to our reports, but others take them very serious and the results are discussed with the employee. Sometimes employees are disciplined for these bad marks. I don't think it's too much to ask for us to clarify that we really mean it when we give them a black mark.
I guess I wouldn't have been so put off if I hadn't answered the question in two different places and they hadn't questioned virtually every response, even those with nice long narratives explaining the entire part of the transaction. I've had a few reports returned for a small clarification here and there, but never like this. This was a MSC that I had not worked with before.
I would say you should probably get used to it. Some companies have more narratives than others, but almost all companies require or expect a clarification for all "no" answers. Market Force is the only company I can think of offhand that doesn't care about confirmation of "no" - of course Market Force has almost no narrative at all for most reports.
When I have a no for name tag, i always say apron or sweater covering tag (if it was) and that's 99% most of the time.
Live consciously....
If the associate wasn't wearing a name tag, just respond and clarify it.... "The associate was not wearing a name tag."
Very infrequently shopping the Greater Denver Area, Colorado Springs and in-between in Colorado these days.
It seems to me that "no" is declarative. If there was a name tag but covered with a sweater or long hair or eligible that would be a "yes, but" answer. However, it appears the MSC wants to be 100% certain that there was no name tag. I would not take the request to verify as a personal affront and respond just to get rid of the hold.
What's even weirder is being asked to explain a simple yes answer. I had one a few days ago that asked if "the store was open and did they sell the brand I was shopping." The answers to both questions was yes. Being asked to explain yeses to those questions was really weird.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
Strange, but we don't make the rules. We follow them, ridiculous or not
Yep, sometimes it seems ridiculous to answer some questions, and explain certain responses like that.
But, if you think that's ridiculous, get job in the government in which you have to file reports. I worked for OPM for a time, and those reports had to be phrased exactly how they wanted them..
For example.you couldn't just say "John has been unemployed since 2015." it had to be "John has been without employment beginning in 1995 to present." or it's sent back to you rejected.
MSC reports are easy after doing that for a couple years.
But, if you think that's ridiculous, get job in the government in which you have to file reports. I worked for OPM for a time, and those reports had to be phrased exactly how they wanted them..
For example.you couldn't just say "John has been unemployed since 2015." it had to be "John has been without employment beginning in 1995 to present." or it's sent back to you rejected.
MSC reports are easy after doing that for a couple years.
My answer is "No he/she is not wearing a name tag." or "She was wearing a name tag, but her hair was covering it." This happens lots of times in the banking area. I wish they would just use plaques like some banks do. I don't find explanations weird at all. Remember you are there the MSC is not.
I handle "yes, but" answers to name tags by adding the word 'visible' to my "No" answer if there was a sweater or hair involved and I could not ascertain for certain if a name tag was being worn. Was the associate wearing a name tag? No. The associate was not wearing a visible name tag.@LIJake wrote:
It seems to me that "no" is declarative. If there was a name tag but covered with a sweater or long hair or eligible that would be a "yes, but" answer. However, it appears the MSC wants to be 100% certain that there was no name tag. I would not take the request to verify as a personal affront and respond just to get rid of the hold.
Haven't had a problem thus far.
I like the ones where the MSC asked the question, so if the associate wore a nametag, why did you not obtain the associate's name. I usually state that the name was unique/unusual spelling, could not remember name, nametag was turned around or the associate's body was turned and was unable did not get a clear view of the nametag.
Even though it seems so simple that you should not have to explain your answer- the reason they do this is because it would be very easy for a shopper to incorrectly mark "no" for nametag when in fact they may have had a name tag...........requiring you to comment in an actual sentence which can be as simple as "they did not have a nametag" is a "double check" to make sure you did not check the wrong box.
"What's even weirder is being asked to explain a simple yes answer. I had one a few days ago that asked if "the store was open and did they sell the brand I was shopping." The answers to both questions was yes. Being asked to explain yeses to those questions was really weird."
If you were asked to explain your yes, both questions should have been explained since the question actually asked two questions.
Jamie
Editor and shopper
If you were asked to explain your yes, both questions should have been explained since the question actually asked two questions.
Jamie
Editor and shopper
I see you're an editor but aren't you being a little nitpicky about my post? I was making a point about having to explain some things that are self explanatory. I was not submitting a report to you.
Edited 1 time(s). Last edit at 12/10/2017 02:11PM by sassymmmm.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
Edited 1 time(s). Last edit at 12/10/2017 02:11PM by sassymmmm.
Happens to me often, like yesterday...sweatshirts or aprons cover name tags when they ask why no name, I tell them, no biggie...it is their way of identifying .the employee and they want to know "why" their name tag wasn't on.
Live consciously....
@sassymmmm wrote:
I see you're an editor but aren't you being a little nitpicky about my post? I was making a point about having to explain some things that are self explanatory. I was not submitting a report to you.
Many editors are accused of nitpicking. Well, guess what. That's sort of our job. We go over reports with a fine tooth comb.
Nope, sorry. Nothing in a report is self explanatory. Nothing can be taken for granted.
Jamie
Editor and shopper
On a similar note, I was questioned on my no answer to "Was the associate conversational?" I answered no. The editor wanted clarification because in the closing the associate said, "Thank you, have a nice day." This apparently counts as being conversational.
I once did the infamous pretzel shop where the narrative goes on for days....the employee nodded, not saying more than a word....what do they want?????
Live consciously....
"Nope, sorry. Nothing in a report is self explanatory. Nothing can be taken for granted."
How is a yes answer to these questions not self explanatory? How would YOU answer those questions? They were open and sold the brand. Obviously this was so because I completed the report by interacting with a sales associate about the particular brand in question. Anything beyond a yes answer to these questions is redundant and a waste of effort. I don't mind doing narrative when there's a point to it. I can understand explaining a no answer because they want to know why the shop couldn't be completed. Having to explain yes answers to simple questions like those has no point.
Oh and I doubt your job description includes nitpicking a post on this forum about whether what I was talking about was one question or two.
Edited 3 time(s). Last edit at 12/11/2017 12:40AM by sassymmmm.
How is a yes answer to these questions not self explanatory? How would YOU answer those questions? They were open and sold the brand. Obviously this was so because I completed the report by interacting with a sales associate about the particular brand in question. Anything beyond a yes answer to these questions is redundant and a waste of effort. I don't mind doing narrative when there's a point to it. I can understand explaining a no answer because they want to know why the shop couldn't be completed. Having to explain yes answers to simple questions like those has no point.
Oh and I doubt your job description includes nitpicking a post on this forum about whether what I was talking about was one question or two.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
Edited 3 time(s). Last edit at 12/11/2017 12:40AM by sassymmmm.
For the thrift store I shop, the employees wear their name badges on lanyards. Most times, the employees had them in their pockets. I asked one employee about it, and she said that they got stuck in merchandise. The next time I did the shop, they transitioned to pins.
@Irene_L.A. wrote:
When I have a no for name tag, i always say apron or sweater covering tag (if it was) and that's 99% most of the time.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Oh, sassy. Nothing is self-explanatory in MS, and only experience and knowing the client, the shop forms, and the MSC will inform a shopper of whether positive answers need to be explained/described.
Since you won't let the other part go, yes, we often need a comment on all parts of the question if the shopper is asked to explain. If a yes or no, the editor or client doesn't have any way of knowing if or that your answer applies to both parts of the question. I hope this helps.
Jamie
Editor and shopper
Since you won't let the other part go, yes, we often need a comment on all parts of the question if the shopper is asked to explain. If a yes or no, the editor or client doesn't have any way of knowing if or that your answer applies to both parts of the question. I hope this helps.
Jamie
Editor and shopper
janalou:
Yeah, it's up to the client's wishes whether something like that warrants a yes or no.
Jamie
Editor and shopper
Yeah, it's up to the client's wishes whether something like that warrants a yes or no.
Jamie
Editor and shopper
Jamiesan, I still maintain having to explain yes answers to those questions is a waste of effort, and arguing with you is likewise, this will be my last response to you. I've stated my opinion and my reasons behind it. I thought it was obvious that they were 2 separate questions that I simply combined into 1 for the sake of brevity, but apparently I was wrong. With any luck, I'll never have to deal with you as an editor on one of my shops.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
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