I just wanted to share the happy news - the scheduler listened!!!
I had done a restaurant shop last year. I carefully read all of the guidelines to see if anything had changed since the last time I had done the shop. Nothing new had been added, but one thing was left out. Not a biggie.
Did the shop, submitted the report. Editor comes back with a question (thank you editor for asking!) and I answer back.
Then the "disagreement" starts. I am told the shop is rejected because I didn't follow directions. I ask for more information and am told (not so nicely) that I didn't do xxx (the one thing that was left out).
I double check the guidelines for the shop (previously saved), noted that it had been updated a few months before, reread it an 8th time. I attached the shop guidelines and email the editor AND the scheduler, apologized for being able to find this requirement, and ask them to show me where it was in the guidelines.
Editor - nasty email back saying it's in there, look for it. And you aren't being reimbursed for this shop!
Scheduler - no response.
Bank account - received payment the following month.
Today, I just looked up the company, the shop, and yippee -- they revised their shop guidelines AGAIN to reflect this requirement!
Sometimes, they do listen!!!!

And yes, I am now adding this company back to my "ok" companies to work for.