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Chase Banks - now I remeber why I don't do them anymore

January 04, 2018 04:22PM
I just did a Chase Bank shop and sat for 1 hour waiting to see one of the 2 bankers. Normally I don't do them unless there is a good bonus, but this time I took 3 of them at the regular fee. I remember when they had a lot of bankers working. Now they have only 2 at each branch :-(
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January 04, 2018 04:34PM
Same thing here, I go to do my Citibank and the Investment Banker is no longer there. The number I was given has another Banker at another branch who I spoke with and refused to drive to this branch...they want me to spend more time making an appointment, yet, there is no one available. I'm not spending another second,
since I haven't been paid a penny. These target shops are a pain in the ____ I'll get bonused...

Live consciously....


Edited 1 time(s). Last edit at 01/06/2018 05:40AM by Irene_L.A..
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January 04, 2018 05:10PM
Good news, i will be well compensated for my time, and will travel to this Banker....end of story!!

Live consciously....
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January 04, 2018 05:21PM
@pegleg2000 wrote:

I just did a Chase Bank shop and sat for 1 hour waiting to see one of the 2 bankers. Normally I don't do them unless there is a good bonus, but this time I took 3 of them at the regular fee. I remember when they had a lot of bankers working. Now they have only 2 at each branch :-(

Don't the guidelines tell you that you can leave after a certain amount of time waiting? If I remember correctly, for the visits I've done, I could leave after 30 or 45 minutes.

Hard work builds character and homework is good for your soul.
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January 04, 2018 05:26PM
I do not do them unless bonused as there is no visit fee or wait time max. They used to state that if you were not helped in 30 minutes, to leave and come back later. I try to arrange other nearby shops. If busy, I'll ask if it will be awhile before they can see me. I may leave and come back.

Generally I get them done that day. There is a time frame, but I generally do not like to return. The reports are very easy. Interestingly, they have shoppers picking them up at the regular price the last two months so I have only done one. A relief as I have shopped so many of the branches 3-4 times a year that I kept a book on who I talked to. There are 4 that I will not shop as the manager has been there for many years and most likely I would get them again.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230
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January 04, 2018 05:30PM
I to try to do my bank shops earlier in the day whenever possible... It's not a guarantee, but banks tend to be the busiest the last two hours before they close - as folks are getting off work. I rarely have to wait at all if I arrive the first hour the bank is open. Of course, if I schedule a visit after work...

Hard work builds character and homework is good for your soul.
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January 04, 2018 05:43PM
@MFJohnston wrote:

@pegleg2000 wrote:

I just did a Chase Bank shop and sat for 1 hour waiting to see one of the 2 bankers. Normally I don't do them unless there is a good bonus, but this time I took 3 of them at the regular fee. I remember when they had a lot of bankers working. Now they have only 2 at each branch :-(

Don't the guidelines tell you that you can leave after a certain amount of time waiting? If I remember correctly, for the visits I've done, I could leave after 30 or 45 minutes.

Yes but you have to go back and wait all over again. All the branches in my area have only 2 bankers working at a time so it is always a wait.

Edited 1 time(s). Last edit at 01/04/2018 05:44PM by pegleg2000.
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January 04, 2018 05:56PM
Do they make appointments? I have run into this a couple of times, but upon recognizing the wait, the bank has always been wiling to schedule an appointment.

I do quite a few of these in smaller, more rural towns... I try really hard to schedule them in the morning because of the reality of a wait. If I have to make an afternoon stop, I make sure that I have some time to spare or can schedule an a appointment for 90 minutes later while I run off and either do a different nearby shop or get coffee and write up a report from earlier in the day. Any shop, really, can go sideways...

Hard work builds character and homework is good for your soul.
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January 04, 2018 05:59PM
When you have a target you must make an appointment, but getting hold of the target is PITA.

Live consciously....
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January 04, 2018 06:07PM
I've only had a couple of targeted bank shops (not with Chase)... The nature of the shop, though, was that I was given a pretty generic question to ask that would only lead me to be transferred to the target.... I could see it being difficult if my scenario was something that any banker could do, but I had to find one one specific banker....

Hard work builds character and homework is good for your soul.
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January 04, 2018 07:16PM
The vast majority of my visits to Chase are without wait. Nearly no one goes into bank branches any more and often the bankers are sitting doing nothing, hopping that I will come in and fill some of their empty day. Yes, occasionally I have to wait -- when the single banker in a branch which used to have a dozen is busy with the one other customer in the branch. There are likely regional differences in shoppers' experiences.
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January 05, 2018 05:52AM
I believe if the Chase branch has a sign that says “Chase Private Client” in their window that they have an investment banker on site. That is the point of the sign. It might be worthwhile to call the branches to ask if they have investment bankers working at the branch before you assign yourself or request the shop at that location.

Both Capital One and Santander banks use an investment banker that travels to more than one site. TD Banks seem to have one at every branch, at least in NYC.
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January 06, 2018 05:26AM
I picked a few of these up this week and was just reminding myself why I don't take shops with only a small bonus, I would not touch these for base pay. Here in LA area I'm as likely to be stuck waiting 20 min+ to see a banker as I am to get one when I walk in. One of the new reports wanted a date that didn't exist from the top of a page and needed an extra explanation why the info didn't match whatever they thought they were looking for. Then an editor sent back a report for a particularly negative shop asking for clarifications that neither I nor the team I had to call could figure out what they wanted. That shop itself was crazy with the banker confused giving almost no coherent information then making fees up saying they were probably in the small print somewhere when he couldn't find them documented in the pamphlet. I'm waiting for higher pay, it's not worth it at that price.
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January 06, 2018 06:16AM
I was told I could call Chase in advance to make the appointment. Otherwise, I drive 60 miles round trip to be told at 3 of 6 banks that I have to make an appointment. THAT is how it is on the west coast these days.
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