I was just reading about Five Guys and about 3/4 in the video, they started talking about the Mystery Shopping Program! One neat fact: They share between $900 and $1300 Bonus each store, which all the employees share, Nice!
Well, it makes sense why there's push back for bad reports and it's a reminder to always follow guidelines to assure the tables can't be turned on us! Good company though to distribute a bonus system for doing your jobs correctly!
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 28 year old male and willing to travel! Badged for Denver International Airport.
I like this! I'm glad the employees get those bonuses. I've done a couple of these and one coming up. It's my guilty pleasure lol. BLT if I'm feeling diet guilty and burger if I'm feeling froggy. . The fries, though, oh my...
I find that the employees are wxceptional and the service for a fast food estabishment to be wonderful/ Maybe the bonus is why they are always so friendly and helpful. I honesty think that they knowI am and I get the superior and friendly service.
I dont care if they know who I am, they earn the bonus bu treating customers so well.
I was doing a large number of Five Guys shops one bit of advice I can offer is to do a few for the offered price then wait and see if the call you. I was getting 10-15 bucks per shop plus the food cost. I was doing 2-3 on every weekend. I actually had to stop as my Cholesterol was going up and I was going to be able to deduct the pills as a business expense. Most of the Five Guys did a good to very good job. Those that did not always had changes the next time I visited. There was one store where they were not doing proper food safety and I told them when called I would not shop that location again. After a few months I did go back and all was fine.
I never had any push back on any negative comments.
My only issue was that sometimes I wanted to write MORE than I could as they limit how long the comments can be.
Haha. I doing a Five Guys over the weekend and while I was there two of the managers were sitting down with someone that was doing some type of evaulation and the person was speaking to the managers about it. The person seemed to be from corp as she wore a Five Guys red uniform (or maybe the franchise owner?). Anyway, I kind of chuckled on the inside because what I overheard was not similar to what I saw and reported. I felt like getting up and singing an old Christmas song, "Do you hear what I hear? Do you see what I see?" Of course, I refrained myself!