I recently did a test of a food ordering app for a MSC all you had to do was to use the app to order your food for delivery or take-out with a short easy questionnaire no narrative, that was the description.
The reality was that there was narrative and the 5 minute to answer the questions was actually over 30 minutes of my time and my inability to actual complete the web page increased my frustration. It was obvious that whomever designed the survey had really not done it before.
They asked if I had received a total of 3 emails, but I only received 2 ( the paper instructions and survey did not mention the third email). When I replied that I did not receive the third email it then asked if I had cancelled my order. Now before that it had me list the cost of my order and it did not seem to like that either even though it matched the amount on the email I received.
So I had a report online that did not match the survey which I had downloaded and relied on when I was doing the shop and spent a lot of time trying to figure out where I was getting an error. Supposedly it was supposed to be in red but there were no red outlines or anything. The scheduler had to contact her manager to get the shop done. At the end they asked if I would recommend the shop to a friend and what their email address was.
I said there was no way I would do another shop and would not recommend it to anyone.
I would rather do a cell phone purchase and return the next day for 10.00 than another one of the "easy" order online shops!
The reality was that there was narrative and the 5 minute to answer the questions was actually over 30 minutes of my time and my inability to actual complete the web page increased my frustration. It was obvious that whomever designed the survey had really not done it before.
They asked if I had received a total of 3 emails, but I only received 2 ( the paper instructions and survey did not mention the third email). When I replied that I did not receive the third email it then asked if I had cancelled my order. Now before that it had me list the cost of my order and it did not seem to like that either even though it matched the amount on the email I received.
So I had a report online that did not match the survey which I had downloaded and relied on when I was doing the shop and spent a lot of time trying to figure out where I was getting an error. Supposedly it was supposed to be in red but there were no red outlines or anything. The scheduler had to contact her manager to get the shop done. At the end they asked if I would recommend the shop to a friend and what their email address was.
I said there was no way I would do another shop and would not recommend it to anyone.
I would rather do a cell phone purchase and return the next day for 10.00 than another one of the "easy" order online shops!