Burned!!
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Was a part of the shop reporting on your exchange with a cashier? If so, I would have gone to customer service and said that I do not like self checkout (which for me would not have been a lie). They would have either called the cashier, or checked you out right there. This is just my thoughts on it.
Orlando - lightly shopping NC
I approached the front end supervisor and told him that I prefer he check me out. He walked me over to the self checkout and said no one is available right now.
@jlovesnyc wrote:
I approached the front end supervisor and told him that I prefer he check me out. He walked me over to the self checkout and said no one is available right now.
If that is in your report, they have no legs to stand on, you should get paid.
Orlando - lightly shopping NC
@jlovesnyc wrote:
I approached the front end supervisor and told him that I prefer he check me out. He walked me over to the self checkout and said no one is available right now.
Sounds as if you did everything you could to have a real person check you out! If you made this clear in your report, they should pay you. What were you supposed to do? Stand around with your thumbs up your butt until a cashier came on duty? Now, gee, that would NOT have been suspicious or outed you as a shopper, right?
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Yep. That sucks. They should pay.
The only other things I might have done would be maybe take photos of all the registers, showing no cashiers, or if legal where you are, have recorded the conversation with that supervisor, and emailed that to Confero.
Either way, that still sucks on their part, especially if you are an established shopper with them, you'd have no reason to not to perform as required if possible.
The only other things I might have done would be maybe take photos of all the registers, showing no cashiers, or if legal where you are, have recorded the conversation with that supervisor, and emailed that to Confero.
Either way, that still sucks on their part, especially if you are an established shopper with them, you'd have no reason to not to perform as required if possible.
I wonder if the machines were down for some reason. The front end supervisor should have checked out your purchase if the registers were working. This is a strange one for sure. I hope that they figure out what was going on if two peeps were supposed to be on duty they couldn't have both been in the bathroom at the same time. I would think that this would be ideal information for corporate, who knows how often this happens. The only grocery one I had go sideways was that the date could not be read on the receipt, a white line went vertically through the receipt. They said that I would need to get another copy.
If I had to evaluate a cashier, I would have come back at a later time (if the shop was conveniently located).
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
I refuse to use the self checkout machines, because they were actually hacked around here, so you can always try that as an excuse next time.
FEM: You can use the self-check out.
ME: No, I can't! Those machines HATE me! Everytime I try to use them, something rings up wrong, then I have to go to a check out line and get a refund, or someone has to call the manager over and he has to straighten it out!
ME: No, I can't! Those machines HATE me! Everytime I try to use them, something rings up wrong, then I have to go to a check out line and get a refund, or someone has to call the manager over and he has to straighten it out!
That's actually true. At the grocery store near work, the self check out never sees that I bring my own bag. It takes forever for a clerk to come and look. After two of those experiences (not on a shop), I always use a cashier, regardless of how long the line is.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
If I'm not on a shop I'm using self check-out. I can go as fast or as slow as I want to make sure the prices are correct and I can sort through all of my coupons without some lady with a bunch of screaming rug-rats staring and smirking and acting like she wants to throw-down. So many people are using self check-out at Walmart also but thank goodness they set up the cattle gate so people can't stare you down anymore; wait your turn people!
Another thing if this happens I would think if you have your cart of groceries there and are told no cashiers are available to help you if you start to exit and just leave those groceries there, the supervisor may find a cashier or check you out themselves (especially if it's a large load, which I imagine for the shop probably wasn't, but still, someone is going to have to take care of those abandoned groceries).
Yes to the above. And if they don't pay you return the purchase!
Sounds like a company to stay far away from.
I would have left and come back if it was required to have a cashier interaction.
I had a confero shop where an employee moved me out of a regular checkout and personally checked my groceries in the self checkout lane. The editor did not like that, but they paid me. I thought he was moving me to a regular checkout They are always saying the store has video Can't they look to confirm there were no cashiers available at the time you went to check out?
@texthinker wrote:
Another thing if this happens I would think if you have your cart of groceries there and are told no cashiers are available to help you if you start to exit and just leave those groceries there, the supervisor may find a cashier or check you out themselves
Ha; that sounds like something I'd do, and have been close to doing on occasion. Especially when there's only one regular checkout open with about 100 people in line, all with carts filled to the brim, and several store employees standing around with blank expressions on their faces. And at this particular store, the self-checkout machines are glitchy and don't work half the time.
I think my evil-eye stare and my clear indication that I'm about to leave my cart and walk out has resulted once or twice in them opening another regular lane.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
I personally hate the self checkouts and won't use them because they take human jobs. I have done the leave the cart and it has worked for me every time, especially when I say something like "and what was your name, I want to make sure corporate knows who refused to help me?" Last time I used it I did have the clerk say please let them know my name, I get in trouble if I don't make you self checkout. It was the same store as the Confero shops here but when I was going for myself It's the same concept as when I worked at Verizon and they kept pushing me to make customers use the self serve phone options, pay your bill etc. Sure, you want me to get customers to use an automated system instead of a person and you really think I am stupid enough to believe it doesn't take jobs!!!
Confero doesn't do grocery shops around here. I've never had any problems on any of the other shops I have done for them.
What's done is done. An egg cracked cannot be cured.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
There are 3 kinds of lies. Lies, Damn lies, and statistics.
I would have told the store manager I was having severe stomach pain and could HE please check me out QUICK, so I could leave and go to my doctor! 
Hindsight really, eventually, is 20/20. Sometimes, I'm at the location, on the shop and something happens that has never happened before and I'm so stunned I can't think of what to do. Or I can think of what to do and it doesn't work. Sometimes a shop just goes awry and it's out of our power. If the location is closed because there is only one employee and they know they will be in the bathroom for a while and they lock the door, if the employee is working and a 5 person gang of their highschool friends are there, if you're at the rent-a-place and they happen to just rent out ALL of their floor model washer and dryers and in this case the employees just aren't at their stations. None of that is under our control and for all of that we should be paid for reporting that those things are happening because, obviously, those need to be remedied.
While I often have fun "acting" my scenario, I, too, have trouble "thinking on my feet" when the unexpected comes up. And even asking questions of the MSC beforehand, you can't come up with questions to cover every eventuality.
I'll never forget the time I drove 100 miles to see a banker. The guidelines SPECIFICALLY said to NOT call and make an appointment. When I got there, the teller told me bankers are available ONLY by appointment, and that I needed to go away and call in and make the appointment!
The next available appointment was two days away. Not doable. Took several rounds to convince the MSC they should pay me, as I performed MY part of the contract.
The MSC did pay me (and threw in a lovely, unexpected bonus!) AND rewrote the guidelines. Rewriting the guidelines made me feel appreciated; but who knows, maybe hundreds of other shoppers ran into the same thing. I'll never know, LOL!!!
I'll never forget the time I drove 100 miles to see a banker. The guidelines SPECIFICALLY said to NOT call and make an appointment. When I got there, the teller told me bankers are available ONLY by appointment, and that I needed to go away and call in and make the appointment!
The next available appointment was two days away. Not doable. Took several rounds to convince the MSC they should pay me, as I performed MY part of the contract.
The MSC did pay me (and threw in a lovely, unexpected bonus!) AND rewrote the guidelines. Rewriting the guidelines made me feel appreciated; but who knows, maybe hundreds of other shoppers ran into the same thing. I'll never know, LOL!!!
@BirdyC wrote:
@texthinker wrote:
Another thing if this happens I would think if you have your cart of groceries there and are told no cashiers are available to help you if you start to exit and just leave those groceries there, the supervisor may find a cashier or check you out themselves
Ha; that sounds like something I'd do, and have been close to doing on occasion. Especially when there's only one regular checkout open with about 100 people in line, all with carts filled to the brim, and several store employees standing around with blank expressions on their faces. And at this particular store, the self-checkout machines are glitchy and don't work half the time.
I think my evil-eye stare and my clear indication that I'm about to leave my cart and walk out has resulted once or twice in them opening another regular lane.
Not on shops - I will wait a few minutes and if lines don't move I leave the stuff (in the line) and walk out. Not a single care is given by store employees.
A bad customer would have walked out without paying for their stuff. Good for you for having the decency to wait for a cashier.
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