Sounds like the one I tried out in Salt Lake City. I tried 3 different times, never got it right, never got paid for any of the shops. And boy, did I try! First time, customer service wasn't open, and i was required to complete a transaction at customer service. Couldn't reach the scheduler, guidelines didn't address what to do if it was closed. So I asked someone for the hours for customer service, and put the response in my report. Rejected. Second attempt, I could not find a single one of the items I was required to buy -- the store was in the process of changing store brands, and the "old" brand, that I was required to buy, was no longer available. I bought the "new" brand. Nope. Not allowed. And customer service was closed AGAIN.
The third try, customer service was open Yippee! Pretty comprehensive customer service desk. Unfortunately, I didn't need or want a bus ticket; I didn't take any dry cleaning with me; they didn't have newspapers or stamps. So I spent a dollar and bought a money order.
Report kicked back, with the question "Why did you buy a money order?" Well, because that was the only thing I COULD buy; I listed all the options of what you could get at the customer service desk. They kicked the report back to me yet again, with more questions.
I really, really wanted to do this shop. It was literally one block out of the way for me, reimbursement was a generous $19, with $25 fee. The 3 required purchases were things I considered staples, and would buy anyway. I wanted to do this shop every week, if they'd let me.
The third time they kicked the report back, I gave up. I politely told them I was sorry, but I wasn't willing to put any more time in on the report, and they should just get another shopper for that store.
Each of my three separate tries, I took the guidelines in with me, and went over them in the restroom so I was sure I didn't miss anything. I was in the store more than an hour for each attempt. I spent hours on the reports.
I never tried it again. I consider myself a competent shopper, but this mess literally left me in tears.
I feel your pain!!!