My last shop, I was fortunate enough to get a representative who really loved their job. 22 mins on the phone, needless to say I was exhausted and didn't listen to the complete audio of the call and marked then off for something they told me. I got an 8 on the shop and never did one again.
Shops that pay that low aren't worth it to me. It should be an easy shop but there's narrative, multiple choice and audio. The shop should be $15 but we know this company is notorious for paying low