Per the shop instructions, I am to buy an article of clothing, wait 15 minutes and then return it. How do I make this sound legit to the sales person? Any suggestions?

I hate these shops but this is what I say, "Hi. I need to return this. I called my daughter and she got mad and says she hates pink and for me to STOP trying to buy her clothes!" Just look exasperated and upset, as if your daughter really did reject your nice idea. They never give me a second look and that explains how and why I returned something so quickly. I have done this about 10 times and it always works every time. Make sure the item is cheap like under $10 bucks and something you would never wear, lol!

Thanks! I will use that excuse. This is a hoity-toity place, I'll be lucky if I can find anything under $50 lol.

I blame it on my wife and tell them that she doesnt approve and this is why we shouldnt split up in the mall.

You can say that you find something else that you like more in another store.

I have done a few of theses with no problem. The company that I did it with always ask for your d/l when you return something even if you have your ticket.

I did a pet food shop once, where the bag of dog food was like, $50 or $60. The scenario was that the vet recommended it.

When I took it back in, the clerk asked me why I was returning it.

He wasn't supposed to ask: I was actually testing the "guaranteed no-hassle return policy".

I burst into tears and stuttered out: "My husband said he'd shoot Old Blue before he'd pay $50 for a bag of dog food!"

(An Oscar-worthy performance, I'm sure!)



Edited 1 time(s). Last edit at 09/18/2018 04:53AM by ceasesmith.

I work retail, and now I don't do retail MSes, so here's my perspective as an associate. We do occasionally get returns within a short time. It doesn't really matter what your reason is! Associates don't need a back story. Is it defective? Please let me know so I don't put it back on the floor. Would you like another color or size? If so, please let me offer a replacement to satisfy you, which is my job, which you may certainly decline. Otherwise, please just be polite; I know life happens, and I'll just process the return cheerfully. The observations of associates where I work is this: if the customer offers a story more than one sentence long about a return, we smell bull, and we check the merchandise, tags, and receipt very, very, very carefully, which takes longer. The bigger the guilt, the bigger the story, they say.

So my advice for MSers is this: be natural and be polite. You're returning an item, for which you are entitled refund of your hard-earned money (as long as that's the store policy). You don't have to provide any more explanation than if it is damaged, or if we can satisfy you with a replacement. "Hello. I need to return this dress. I have the receipt." That works for me. You don't need to be "sorry," because it's your money, and it's our policy to take returns. If you're nervous, we'll be suspicious of you. If you're polite, we'll be happy to see you come back, and it won't even register that you returned something.

(Now, if I personally helped you for two hours, and we built a strong rapport, you might mention a reason because of that. "I didn't get that new job, after all. But I really appreciate your help earlier, and I'll be back." That would be cordial, but certainly not required, especially on a MS. I've taken returns on big dollar purchases for customers that took hours of my time; they offered no stories, and that was just fine.)

Usually my coworkers remark about the process or the day's sales totals, not the customer herself. Me, I tend to just take returns as a part of doing business. It's an easy thing to do, and there's no need to fret.