The shops are for the phones - either recommendations or knowledge - not service plans. So using "I'm interested in switching my service" does sometimes get you in the door, but then they only want to tell you about the service plans available..it can become a chore to get them to talk about the phones...For the pay, I'm not willing to spend 30-40 minutes prying information from someone who is desperately trying to sign me up for service...I always do my best, and I give them every chance to do their job, but if I come in asking about a phone...let's talk about a phone...ugh.