Hi Kathy,
I know your frustration. I edit for one company as an employee, but I contract for 33 MSP's as a shopper. With only seven editors at our company and sometimes 200 or more reports to edit, it sometimes takes a week or two to catch up. Very rarely does the Client have questions because not only do we edit, but the account manager looks at each report to make sure it is ready for the Client.
As a shopper, I did not know anything about the inside operation of the editing or scheduling of the MSP. Now that I have been with this company for a while, I see both sides. I agree with one of the shoppers who said they took their notes with them. I do the same because one time, I did not have a photo that the MSP said I did not submit, which I know that I did submit. I was 300 miles from home and did not have it with me. From that time on, I always brought my work with me on a flash drive and also brought my laptop.
Oh and another thing, and my company knows this. When I was asked to be an editor for this company, I was humbled, but I also told them I hated editors because of some of the things that happened to me in the past with a couple of MSP's. One example was on one report I submitted the editor neglected to read it and gave me a grade of 7. I talked to the lead editor, and she changed it to a 10. Not all editors are like this, but that editor got their wrist slapped for what they did. I try to be very fair when I edit and try to help my shoppers. Anyway, I hope that I was able to provide a little bit of insight from both sides.
Everyone have a great evening and a wonderful week ahead. Happy shopping!