@shoptastic wrote:
@Irene_L.A. wrote:
@rolfwolf...the voice of reason, and hearing the perpetrator speak when she does the same yet tries to control "HER" thread and has been called out in the past is funny..so, starting my day with a good laugh. Happy Saturday.
If you have a problem with me, Irene, let's have it out somewhere! I'm sick of you ALWAYS ALWAYS ALWAYS having negative stuff to say about me. You wouldn't say stuff like this or complain if it was a "friend" or another poster you liked. For whatever reason you have a problem with ME and constantly undercut me, do things to oppose me, etc.
I totally disagree with you. Irene is an equal-opportunity lambaster!!!
(And thanks for the laughs in this thread, Irene! You go, girl!!!)
@ceasesmith wrote:
@shoptastic wrote:
@Irene_L.A. wrote:
@rolfwolf...the voice of reason, and hearing the perpetrator speak when she does the same yet tries to control "HER" thread and has been called out in the past is funny..so, starting my day with a good laugh. Happy Saturday.
If you have a problem with me, Irene, let's have it out somewhere! I'm sick of you ALWAYS ALWAYS ALWAYS having negative stuff to say about me. You wouldn't say stuff like this or complain if it was a "friend" or another poster you liked. For whatever reason you have a problem with ME and constantly undercut me, do things to oppose me, etc.
I totally disagree with you. Irene is an equal-opportunity lambaster!!!
(And thanks for the laughs in this thread, Irene! You go, girl!!!)
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
@CureMS wrote:
Honey, they give you the clear water cup for water. They give you the other cups when you have paid for a drink. It comes down to honor and ethics. I once had someone tell me that "ethics is doing the right thing when no one is watching you". Refill of drinks is on the honor system. You probably will not get much push back from a minimum wage employee who is not vested in the establishment. But ethics should still have people doing the right thing.
@SummerSault81 wrote:
Today I learned that I don't really care about how bad the customer service is as long as the food is as good as it is at Texas Roadhouse! Although I would not call it fine dining, but I would do these all day long for just the reimbursement alone. I can think of a couple hand-fulls of other restaurants also. I have an outline in my head already that I stick to for every single restaurant; The phone call (if there is one), the greet and seat, the ordering process, the receiving food process, the checkout process and an overall feeling of whether I would be back and recommend it. I write a small to large sentence or paragraph about each of those for all dining shops and sticking to that plan I don't really have to pay attention to the details except for the timings during the shop. Visualize an outline, keep emotion out of it and you've got it!
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@SummerSault81 wrote:
I don't copy and paste, except to use the same basic report to apply for companies that ask for an example report. I have the outline in my head as all dining shops are of virtually the same pattern with some shops wanting more information and some wanting less. The same with auto sales, cell phone, retail clothing etc. I think if you do this long enough you get to the point where you don't consider your own feelings about the experience and what you are personally going through with your feelings about the pay, the level of customer service you received, you personally received, that scrambles your ability to write a quick enough report and process the information that they are asking for, and not the information you are personally considering, and then you let go of it and go on to your next. That's how I do my reports and I save my personal energies for my personal adventures. That works for me and also allows me to be less memorable so I can repeat any shops I want to.
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@SummerSault81 wrote:
You can decipher excellent, good, perfunctory and crappy customer service, doesn't mean that they are perfect or sickly sweet and who cares WHY their customer service is what it is, you don't because shops specifically tell you NOT to.
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@SummerSault81 wrote:
Maybe adjust your tuner to 3 choices, small, med and large. Sounds like you have given yourself so many choices, too many choices means you loose something, invariably. Decision making skills are important, develope those.
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@SummerSault81 wrote:
That's the thing though, we aren't analyzing anything including behavior analysis, at all. We are grunts, and we are nothing more than grunts. They ask us to literally tell what happened, not to tell what happened after it's been analyzed or to provide our interpretation of the why and how, just the what. These companies, they have people with marketing degrees, some with psychology and sociology degrees and many with tons of experience using them and they are using them to analyze the data and make recommendations based on the criteria they receive from the client. We don't do anything remotely close to that. That's why the pay is so low.
@Dinzy wrote:
Chilis is my absolute favorite restaurant! Are you able to tell me which MSC has Chili’s as a client?
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@Irene_L.A. wrote:
, re-read, excellent advice.
@ceasesmith wrote:
I totally disagree with you. Irene is an equal-opportunity lambaster!!!
(And thanks for the laughs in this thread, Irene! You go, girl!!!)
Previously blocked poster using new name. Post removed.