Job Resume - Should Mystery Shopping activities be reflected in our resumes when applying for jobs?

I was just wandering if anyone here includes mystery shopping in their resume. If yes, What do you put as job title and employer. I feel we do a great job for business and utilize skills sets which possible employers do not know we have if our mystery shopping activities are supposed to remain a mystery to everyone. There ought to be a way to reflect in our work in our job resumes. Any ideas or suggestions would be very mush appreciated as I am in the process of updating my resume for both customer service and Office assistant positions.

Thanks in advance your positive contributions to this thread.

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That's a great question. I would not call it mystery shopping though, maybe "consumer service consultant?"

@Niner wrote:

That's a great question. I would not call it mystery shopping though, maybe "consumer service consultant?"

Nearly all of us mystery shoppers are NOT consultants.... More like field evaluators, data gatherers, etc. The MSC's are the consultants.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

I just put "self employed" and "small business consultant", specializing in customer service.

(That's also what I put on my Schedule C for taxes!)

Edited 1 time(s). Last edit at 11/13/2018 06:39AM by ceasesmith.

Whatever title you choose, remember you are an IC, not an employee, so the "Employer" field should say "self-employed" not the name of any MSC.

It sounds like Mystery Shopping would fit nicely into your resume based on your career field. I facilitate classes on resume writing for incarcerated individuals and one of the first things I tell them is never underestimate your experiences and never sell yourself short. So, if mystery shopping fits into your career field and can help show off your skills, I think it would be great to use.

Regarding using the word "consultant," I'd say it depends on the company and the report. Some companies, you really are a consultant giving advice on how to improve their practices or customer service. Some, you just fill in what happened with no open-ended questions.

Possible job titles (definitely put Self-Employed as your employer as someone mentioned above):

Customer Experience Evaluator, Analyst, or Consultant
Consumer Experience Evaluator, Analyst, or Consultant

You could even do something such as Customer Experience Evaluator and Consultant with your employer then of course being"Self-Employed"

For your dot points, I'd then gear your activities and responsibilities to customer service type skills.

Wow! Thanks jsall09 for that detailed response with very useful information. I definitely will consider everything you have suggested. Thanks once again.

Is there a difference between "Private Contractor" and "Private Consultant". I thought those meant the same thing. I might be wrong though.

@Tarantado wrote:

@Niner wrote:

That's a great question. I would not call it mystery shopping though, maybe "consumer service consultant?"

Nearly all of us mystery shoppers are NOT consultants.... More like field evaluators, data gatherers, etc. The MSC's are the consultants.

Edited 1 time(s). Last edit at 11/14/2018 08:09AM by talk2eruks.

I would put independent contractor, and I try to not use the words mystery shopper so it never accidentally slips when I don't want it too.

Yes, I understand "Mystery Shopper" should not be used either in writing or conversations e.g. during job interviews...etc. Majority seem to go with Independent Contractor, so I will follow suit and use that.
Thanks!

@Bikinirollerblader wrote:

I would put independent contractor, and I try to not use the words mystery shopper so it never accidentally slips when I don't want it too.

I'm a government contractor. I have several gaps in my resume. These gaps are filled with Independent Consultant.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

For me, it is true and easy to mention that I am a merchandiser. This gives me a job title and an opportunity to mention jargon and time-oriented terms such as recurring, weekly, monthly, quarterly, etc.

Nature does not hurry, yet everything is accomplished. - Lao-Tzu

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Job Resume - Should Mystery Shopping activities be reflected in our resumes when applying for jobs?

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