I reported the truth now let's see what happens

Today I had a shop where when filling out the report I was asked to quote the exact words used when I was greeted and when I was leaving. The person had such a heavy non english accent that I honestly could not understand what they were saying. The person was friendly and efficient in their duties but I simply could not understand much of what they said. I reported it truthfully and I hope for the best.

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That happens sometimes, just report it in a "plesant" way, like saying you forgot to bring your translater with you.....

Live consciously....
I have reported that I was greeted with a pleasant smile and eye contact but there were communication issues because English was not the associate's primary language. I have never gotten any flak about it.
Same here. I have sometimes reported that the Associate's command of English seemed to be excellent, but that the accent or intonation made it difficult for me to comprhend what was said. I am also aware, from living and working in a very multi-culti regions, that there are a few accents to which I find it particularly difficult to tune my ear. Strong country Louisiana, Scots or Korean accents give me problems, while I can easily follow a stong South Asian accent that will drive others right up a wall. Go figure!

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
The truth doesn't always win, but it is the best policy. I lost a large reimbursement once with the truth. They couldn't take the truth. And I had the shop recorded, too. No dice. It's a business expence when you don't get paid, so keep records.
Glabow Wrote:
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> The truth doesn't always win, but it is the best
> policy. I lost a large reimbursement once with the
> truth. They couldn't take the truth. And I had the
> shop recorded, too. No dice. It's a business
> expence when you don't get paid, so keep records.


Unfortunately my wife nearly had that happen with a certain chain. Every time something negative was reported it was challenged by the client and eventually all the shops from that chain were removed from her available shop list
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Irene_L.A. Wrote:
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> That happens sometimes, just report it in a
> "plesant" way, like saying you forgot to bring
> your translater with you.....


I have to disagree on this. It might sound just fine when stated verbally, but to me it sounds like mocking when stated in writing.

I don't feel it necessary to report it in a "pleasant" way; I report the facts: I could understand the associate or I had difficulties.

If I had difficulties, I report them as they were ("I had difficulty understanding the employee as they were a non-native speaker with a strong accent," etc.)
Athens, that was a joke, kidding...of course I'd never say the translater bit. I have stated employee was not English speaking and spoke with head down, could not understand. I had that once where employee was now franchise owner, and I do not know what she said, and stated it. Report was accepted and I'm getting paid (I think), it was from Goodwin, so still waiting.

Live consciously....
I always report English is not the employee's first language. However, there have been times when an individual will speak in a whisper and English is the first language. I report exactly that the individual was difficult to understand.
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