I'm just an inquisitive little mystery shopper, aren't I? If this has been previously discussed my apologies for the duplication.
Anyone who has thought this through with more experience than I (almost everyone) and those who have become certified are encouraged to offer your thoughts.
I've been to the MSPA website and obviously they think it's important but what about you folks - the workers in the trenches (or high priced jewelry stores)
Thanks in advance especially to Flash, Ilene & MickyB who have previously been helpful to this newcomer who I hope many don't think asks obvious dumb questions.
And if you do, remember the only dumb question is the one you don't ask.