@expretDOTorg wrote:
Yes, I expected a cold response, but your reply is one of THE most heartless comments I have ever read.
I understand how the MS works and that they are employed by an outside company on behalf of Pret & other firms.
But the micromanagement I experienced from most Myster Shopper which I re-named as "Misery" Shopper is where they comment on the smallest things, a few tea spots on the table, finger prints on the window. I've read the most ridiculous reports and got the impression that many MS's are getting a kick out of hurting hard working employees.
The power an MS must feel to decide if a shop gets the bonus or if their butt is kissed enough to give the extra £50 or £100 to that one Pret staff for bending backwards.
The former employee who was fired for starting a union rightly addressed Clive Schlee, CEO of Pret to "dismantle the humiliating Mystery Shopper" because that's what it is: humiliating.
After working for 8 hours in excruciating conditions, noise, heat, dehydrated, bullying managers etc AND traumatic bereavement or other physical and mental strain staff go through, they are still expected to smile and pretend to be happy, all on low wage while the top gets their millions.
I was told off for having COUGHED while sick and having served the MS, as Pret does not pay sick-leave the first 2-3 days even if you have a sick-note. Mystery Shoppers live in LaLa Land at best and are arrogant at worst, not understanding that after a ridiculous report and micromanagement a staff member, especially when bereaved can be tipped over the edge.
I confront Pret openely on a suicide of an Assistant Manager in 2017.
Your cold, calloused and plainly ignorant comment, quote:
"
@MFJohnston wrote:
A good employee will be able to know when/how to grieve - and when/how to do a job when needed.
"
This is the coldest thing I've ever heard and shows that you have no idea what trauma is, no matter if you say now you have lost people etc. You have no idea what devastating trauma and loss is.
You would change your mind in heartbeat if you were to work in Pret under these conditions.
And I am very proud to have made the Unions, the Press and other important people aware of Pret.
A journalist even went undercover into Pret after I urged her to go into Pret. She describes the stress, and I am proud that more press reports are coming out and I'm addressing Pret directly.
Amy Sharpe's account in her undercover work --->>> [
expret.org] <<<
But you Mystery Shoppers are making it too easy on yourself but just saying that you follow what is given to you. The last time I heard that was from ex-soldiers in Nazi Germany.
"We just followed orders".
A very typical thing people say who have no courage to look deeper and make a difference.
If Pret could hide TWO customer deaths, a third nearly fatal, several in hospital and one staff suicide that I know of, with myself almost having gone over the edge as well, how many more are there.
So, keep following orders and be that "good" employee and Mystery Shopper and excercise your "power" if that is what makes you feel superior or better in yourself.
Even in years to come, my story will be spoken about and the Pret staff I help even now as I write this will have a positive, maybe even life changing affect.
Your job is just to "follow orders". I won't read about you in years to come.
expret.org
Maybe try Mystery Shopping then?
.
Post removed. No personal attacks or insults. Add a positive contribution.