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Have you done a shop that was very specific and wished you could evaluate a different aspect?

June 25, 2019 04:10PM
The $25 'Z' food ordering shops popped back up in my area. YAY! This gig is to go through the order process, provide screenshots, and comment on the correctness or the order. Easy Peasy. The restaurant itself is not shopped.

So, I go to pick up my food and the place is in complete disarray. Dirty tables everywhere. One of the employees is feeding her extended family and they have made a huge mess all around the table. They were loud and using vulgar language. One of the family members had a toddler walking around ON TOP OF THE TABLE! The kid knocked over a drink, the mom continues to let her walk on the table, and she slips and nearly falls. The employee was also letting the family members go behind the counter into the prep area and get food. It was appalling.

At least my order was right. LOL
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June 25, 2019 04:18PM
Are you sure it was right...just sayin'.
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June 25, 2019 04:40PM
Yelp it!! It will reach a broader audience and ease your conscience knowing that you've done what you can to warn others. And if the restaurant managers read it, they will know what's going on.

Edited 1 time(s). Last edit at 06/25/2019 04:40PM by sestrahelena.
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June 25, 2019 06:53PM
So gross. If I saw that going on, I would be reluctant to actually taste the food...if that was even on the survey.
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June 25, 2019 06:57PM
Would it be a problem to do a review on Yelp or Google Maps? I know we shouldn't do surveys and reviews for places that are shopped, but this place isn't really being shopped for that aspect.
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June 25, 2019 07:31PM
It's always frustrating to me to do those reports where even for a related thing the answers must be very short narratives where there is no room to show and tell. And check boxes leave even more to be desired. I like the reports that have a comments section on the bottom so at least I can officially pass the info I observed on.
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June 25, 2019 08:44PM
Not me, but unlike most shoppers I am doing a job. I have no vested interest in the results or what I am evaluating. Couldn't possibly care less

There are reasons that a body stays in motion
At the moment only demons come to mind
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June 26, 2019 12:18PM
Normally I would agree with you but in this case I was an actual customer of the restaurant. It puts it in a different light for me.
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June 26, 2019 01:35PM
I would e-mail the MSC's equivalent of helpdesk (or the scheduler) and give them the info. The MSC can then decide whether to provide this info to the client.

And no, don't YELP it! At least, not without asking the MSC if it's allowed.

Many guidelines clearly state you may not post the shop to websites, may not post to social media.
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June 26, 2019 02:30PM
Do you suppose that actual customers at that time noticed what you observed? Some of them might have provided feedback.
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June 30, 2019 05:51AM
I felt the same when I did a big merchant cell phone audit for MF. I went to the bathroom and had the door handles falling off the door that holds the stall door closed. I wanted to so bad have an audit to report it but no. I guess however they now are offering another MSC the location so maybe I can get on it to report.
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