Dear MSC,
Thank you for the nasty gram that I received today warning me that I am late in completing an assignment.
How irresponsible of me. I did apply three days earlier and received the assignment at 5 PM on the day it was due.
That was a close ended question that was impossible for me to answer because it did not reply and it did require an answer. I emailed you that evening. Next time I will visualize all the possible things that could happen at the assignment and ask every possible question beforehand. I clearly had time to complete it by midnight. I should have anticipated that you were going to give me the job at 5 PM. Then I could have dressed appropriately, downloaded all of the instructions and read them, and been waiting in the parking lot of this shop rather than attempting this at rush-hour. Who needs to eat?
I certainly need to reevaluate my time management skills. That was clear to me when I got another nasty gram about an assignment being late. I still haven’t figured out how I can answer a question about a call back within 48 hours of doing a shop and still get that evaluation submitted on the day that I did that shop. I am not sure whether I should trust a Ouija board, do something on the international dateline or use a Tardis.
Your client hires you because they want to provide provide a good customer experience, as do I. It has become clear that you provide the best service you are capable of.