@Book wrote:
I am not sure why any shopper would be concerned with video being reviewed. Unless, they have ‘massaged’ the information in their reports of course.....
@shoptastic wrote:
@Book wrote:
I usually don't care. This was more a curiosity question.
Anyway, the problem is not enough MS company clients review video or even bother reading the reports.
I suspect some companies use their budgets getting the reports done. Then don’t have anything left for meaningful follow through.
@yoya301 wrote:
The mystery shop results that we received did not have date and time information so that each location could not try to identify the shopper.
@jlcarter1975 wrote:
I was dining at the bar once and reported that the bartender did not engage in conversation. The MSC contacted me a week later to say that the client stated there were at least 2 regulars at the bar that night & asked me to confirm. The bar was full to capacity, that poor girl didn't have time to talk to anyone if she was going to keep cranking out the drink orders. But someone was watching that shop very closely.
@MSF wrote:
I have always wondered if date and time information was removed from reports. Is that common?@yoya301 wrote:
The mystery shop results that we received did not have date and time information so that each location could not try to identify the shopper.
@yoya301 wrote:
Where I worked the purchase receipt was not included with the shop report that was forwarded to us.
@Sandy Shopper wrote:
Once one of my employees got a bad report for not greeting, not making eye contact, not thanking, etc, which I knew was bullcrud. After reviewing the video and the pictures accompanying the report, we discovered that the whole report was faked from previous visits to my store. The pictures weren't even of my store. The ms company then reviewed about 50 of the shopper's route shop reports and discovered most of them were faked. Very shocking.
@johnb974 wrote:
@jlcarter1975 wrote:
I was dining at the bar once and reported that the bartender did not engage in conversation. The MSC contacted me a week later to say that the client stated there were at least 2 regulars at the bar that night & asked me to confirm. The bar was full to capacity, that poor girl didn't have time to talk to anyone if she was going to keep cranking out the drink orders. But someone was watching that shop very closely.
How would you know who the regulars were?
@Book wrote:
I am not sure why any shopper would be concerned with video being reviewed. Unless, they have ‘massaged’ the information in their reports of course.....
Post removed as it violates a forum guideline. The OP named the client. Feel free to repost, omitting the name of the MSC.