1. Forums
  2. Mystery Shopping Discussion

Anyone doing the on-line shops for the "Communications Service" company - I got accused of wasting their time

December 01, 2019 05:38PM
These shops for for a Canadian company that ask shoppers to conduct the shop via the online chat at the company's website. Original instructions said we could do as many as we wanted, and there were well over 200 posted.

I did a a handful over the last week. The company said we could do as many as we wanted, just not more than three per day.

I ran into a difficult problem last night. The person I was chatting with on the online chat questioned whether I was really interested, said they had already given all this information before, that they were tracking my IP and reporting it, and they refused to answer the questions. They ended the chat.

Now, with the number of shops that were done, it's not surprising the same agent would have had more than one shopper. I've asked the mystery shopping company for advice - I have one more.

I'm curious if anyone else is doing these shops and if you've run into this problem? Or similar problem somewhere else?
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

December 02, 2019 07:41PM
It would seem that the MS company would know that this telecom company would keep track of things like previous calls/chats and IP addresses. Which MS company is it?
Reply
December 03, 2019 08:50AM
Use a different browser for the last one, and do it from a coffee shop or over a VPN so you pull a different IP. Wait until a different time of day to reduce the odds that this person is still working the same shift.
Reply
December 03, 2019 12:52PM
I was worried about that. Tried to mix up the script a bit to not make it too obvious but the amount of information required can seem suspicious.
I got 3 or 4 different names on the other end of the chats but wondered if they just use those names and share them.

I haven't had anyone end the chat or refuse to give me the info yet thankfully. I hope you still get compensated.

@Susan L. wrote:

It would seem that the MS company would know that this telecom company would keep track of things like previous calls/chats and IP addresses.

I think its a competitor shop - but not sure.
Reply
December 03, 2019 07:54PM
@jgoodwin wrote:

I was worried about that. Tried to mix up the script a bit to not make it too obvious but the amount of information required can seem suspicious.
I got 3 or 4 different names on the other end of the chats but wondered if they just use those names and share them.

I haven't had anyone end the chat or refuse to give me the info yet thankfully. I hope you still get compensated.

@Susan L. wrote:

It would seem that the MS company would know that this telecom company would keep track of things like previous calls/chats and IP addresses.

I think its a competitor shop - but not sure.

They may well be in a "boiler room" scenario, with multiple people all seated close together at screens / phones. When one has something interesting, all quickly become aware.
Reply
Sorry, only registered users may post in this forum.

Click here to login