@BirdyC wrote:
I rarely can spot an obvious reason for a delay. Or at least one I'm 100% sure about. Last time I did a shop where the food was delayed (and it wasn't by much), there was a delivery service waiting for orders at the pick-up area, but the restaurant itself wasn't busy at all. So I put that there "appeared to be a number of take-out orders being prepared." More often than not, though, my response is that I didn't see an obvious reason for the delay or that there was no apparent reason for the delay.
I waited at one location once for about 20 minutes for my order. There were only four or five other people at tables, no lines at the register, and only a handful of people came in for take-out orders. I had NO idea why my order took so long and had no idea what to say in the report. .
@KokoBWare wrote:
When the place is slammed or workers are visually screwing around it's pretty easy. As far as "out of sequence," I dealt with an "out of sequence" order a few days ago, it was a teen who just wanted fries, no sandwich, no drink, just a cup of fries, so they boosted him ahead of my order in sequence. I don't have a problem with that and don't think it added noticeably to my wait time.
I understand. Yes, if they made you wait for a large group behind you I'd put that in the report and I wouldn't be nice about it.@1cent wrote:
@KokoBWare wrote:
When the place is slammed or workers are visually screwing around it's pretty easy. As far as "out of sequence," I dealt with an "out of sequence" order a few days ago, it was a teen who just wanted fries, no sandwich, no drink, just a cup of fries, so they boosted him ahead of my order in sequence. I don't have a problem with that and don't think it added noticeably to my wait time.
Obviously, fries only go out first. I mean more that if you get one burger and a large group comes in after you. If they serve that big group first, then you got bumped. If they serve several groups that came after you, the person expediting has messed up and it will result in a significant delay.
@1cent wrote:
@KokoBWare No offense, but your phrasing here seems a bit biased. We don’t just report what bothers us and it’s not about being “nice” or not. It’s just a factual report of what happened. You can observe if staff were working in an disorganized way that caused a delay or if it was just a busy time.
@KathyG wrote:
Today I noticed the crew leader go out and sit in his car for five minutes. Figured it was a smoke break, but when he leaned out and stubbed his cigarette out that was proof enough. I sent an email to the help desk letting them know.
@1cent wrote:
You can see if they are throwing patties on the grill as orders come in. If they aren't doing that, orders are going to be late. It's that simple.